Gitter Review: Is It The Right Business Instant Messaging Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Gitter?
With Gitter, instantly communicate with team members and collaborators. Gitter makes it easy to discuss ideas, address questions, share code snippets and more. Add bsuiness to Gitter and make sure everyone stays in the loop with instant messaging conversations in real-time. With Gitter quickly chat live to the right person, right where they are instead of sifting through emails or trying to call them on the phone.
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Gitter Screenshots
Gitter was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Gitter
- Team types
- Large Enterprises, Medium Business
Why teams choose Gitter
Seamless integration with development tools
Encourages collaborative coding and discussions
Is Gitter right for you?
What buyers should know before choosing Gitter
Gitter is an instant messaging platform designed for developer teams. Before shortlisting, verify that your team uses GitHub, GitLab, or Bitbucket—Gitter's core value comes from code repository integration.
If your workflow relies on other version control systems, the platform will function as a basic chat tool without its primary differentiator. Check whether Gitter's threading model matches your team's communication style.
Unlike Slack, Gitter organizes conversations by room rather than threaded channels, which can make it harder to follow parallel discussions in active teams. Test this in a demo with your actual team size and message volume.
Pricing is free for public repositories and paid for private ones. Confirm whether your team needs the paid tier for private repository access, and whether the per-user cost aligns with your budget.
Also verify that Gitter's mobile app meets your team's needs—some teams find the web interface more functional than the mobile experience. Integration beyond code repositories is limited.
If you need to connect Gitter to project management tools, CRMs, or other business software, you'll be restricted to basic webhooks. Evaluate whether this limitation affects your workflow before committing.
Gitter pros and cons
- Gitter pros
Seamless integration with development tools
Encourages collaborative coding and discussions
- Gitter cons
Not ideal for non-technical teams
Limited features for general business use
Ready to try it?
Get started with Gitter
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Gitter side-by-side with top Business Instant Messaging Software alternatives.
What is the pricing of Gitter?
Gitter Pricing Plans
Weighing your options?
Not sure if Gitter fits your budget?
Gitter reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 50 reviews, with strong overall satisfaction.
What buyers like
- Real-time communication
- Easy code sharing
- User-friendly interface
Common complaints
- Limited to tech teams
- Less suitable for non-technical users
- May lack advanced features
Are you using Gitter?
- See if Gitter fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Gitter?
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Collaboration has received a lot of attention in the marketing world recently. It's taking off in a big way but still has many questions sur…
People can collaborate more easily with the help of collaboration tools. The goal of a collaboration tool is to help a group of two or more…
Your customers and agents can meet in the forum and help each other solve problems. Every forum post is converted to a ticket. Your customer…
Real-time chat is a software feature that allows users to communicate with each other instantly. It enables real-time messaging and conversa…
Gitter security and data handling
Key compliance certifications and security features for IT and security teams evaluating Gitter.
Certifications
Developer & data
Alternatives to Gitter
Gitter Support Options
Frequently Asked Questions About Gitter
Common questions buyers ask before choosing Gitter.
Gitter is a Business Instant Messaging Software. Gitter offers Chat (Messaging), Real-time Chat, Collaboration, Collaboration Tools and many more functionalities.
Buyers commonly note the following limitations of Gitter: Not ideal for non-technical teams; Limited features for general business use.
Some top alternatives to Gitter includes Slack, Chatter, Element, Trillian and Sitelip.
Gitter offers Open-source pricing model
The starting price is not disclosed by Gitter. You can visit Gitter pricing page to get the latest pricing.
Ready to try it?
Get started with Gitter
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].