Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Good overall

What do you like best? Adds onto the already existing features of freshdesk What do you dislike? Some features of freshdesk such as the option to disable certain fields are not an option for freshserivce. They were able to help us with hiding some of the category fields but from time to time it will appear/disappear What business problems are you solving with the product? What benefits have you realized? A unified place for multiple helpdesks

A great, hassle free, easy to setup software

What do you like best? I like how easy it is to get going on freshservice, with very little fuss, we were using it within an hour. All the people we have spoke to have been very nice to us and extremely helpful too What do you dislike? At the moment, we've had no issues whatsoever to complain about What business problems are you solving with the product? What benefits have you realized? We had no helpdesk solution at all, so this has ticked a box for us and made instant efficiencies

Migration from Kayako to Freshservice

What do you like best? Freshservice has been very responsive to all of my company's questions and provided the steps required to migrate from our old CRM to Freshservice. What do you dislike? At this time there are no dislikes as the Freshservice team has been very responsive to all quesitons. Recommendations to others considering the product At this time Freshservice appears to be a very good solution for our company use. What business problems are you solving with the product? ...

Freshservice Helpdesk

What do you like best? Very easy to use, and reasonably easy to set up once you understand how it is designed. What do you dislike? Would be nice to have more reports available on the starter package. Recommendations to others considering the product Well worth trialing if you are looking for a reasonably small scale solution, with the option to expand. What business problems are you solving with the product? What benefits have you realized? Streamlined call ticketing and ...

Administration asset

What do you like best? I can administrate my asset in a wbe platform What do you dislike? I use this service to management the asset and it working fine. I don’t have any dislike. What business problems are you solving with the product? What benefits have you realized? The problem that I solving is the asset management.

Freshservice

What do you like best? Easy to use and maintain. Great self service for end users too What do you dislike? Not much information/ marketing on what the new releases include. Recommendations to others considering the product Have a look at other customer systems to get a development idea What business problems are you solving with the product? What benefits have you realized? Self service portal which is easy to use and maintain

Quick way to get a team organized

What do you like best? I like the intuitive UI and the rules to scan emails allows us to automatically tag them and give them a varying priority levels and assign them to correct staff. What do you dislike? Still pretty new nothing has stood out to me yet as a negative. What business problems are you solving with the product? What benefits have you realized? We use it as a project management tool that allows us to receive, organize and prioritize feedback on any of the bits and ...

Great product

What do you like best? We like everything about the product. our customers are able to create tickets so that our IT staff is able to help assist them and be able to keep a record of it all. What do you dislike? haven't found anything yet that we dislike. What business problems are you solving with the product? What benefits have you realized? mostly just having a ticketing system

Quick and easy to setup

What do you like best? Fresh service sales & support team, they supported complete migration. What do you dislike? not HIPPA compliance, my company is health care domain. Fresh service and their other products are not compliance. due this reason we cant use other products but we like all products expecting in future you guys will get HIPPA compliance High price in Asset management. Recommendations to others considering the product HIPPA compliance What business problems are you ...

Quick, Simple and Intuitive

What do you like best? Freshservice was easy to setup and integrate with Active Directory. The user side interface is simple and customisable allowing you to get the information you need without having to go back and ask. What do you dislike? You only get update notifications when on the Tickets screen, these should pop up regardless of which page you are currently on. Recommendations to others considering the product Trial similar products first alongside this and you will see the ...