Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Extremely polished ticketing system

What do you like best? Powerful yet easy to use. At previous jobs I have also used Autotask, ConnectWise and Jira. Can safely say this is by far my favourite. What do you dislike? Nothing major. Weird email setups on the user side can sometimes confuse the system and result in new tickets generated (instead of notes amended to existing systems. What business problems are you solving with the product? What benefits have you realized? Service requests: Easy for us to create request ...

Freshservice :- Made IT Management Easy

What do you like best? Freshservice made it easy for us to switch IT Inventory from Excel to Freshservice, the entire migration process was easy.We were also able to integrate a Ticketing system in office as it is one of the features of Fresh service.Freshservice has helped us organize our IT Services in a much better and streamlined way What do you dislike? Cannot add a watcher.Would like to have Individual asset information for warranty expiration.They should also add Custom Pricing ...

Awesome piece of software that is extremely easy to use.

What do you like best? The automated reporting is very helpful when presenting board reports. The speed of the emails that users and technicians use for notifications are exceptional. There isn't any delays. The iOS app is brilliant. It is fast and easy to use. I love the pop-up notifications each time a user or a tech makes a change or replies to a ticket. This is extremely useful for keepin track of tickets on the go. What do you dislike? I have not come across anything to dislike ...

Increase productivity and documentation

What do you like best? the ticket views, only seeing what is important to your work helps keep me focused and productive What do you dislike? Sometimes the refresh can glitch and cause issues but it always starts working again after a few seconds. Recommendations to others considering the product DO IT! don't waste your time looking for other programs What business problems are you solving with the product? What benefits have you realized? Documentation and work flow. We have ...

The way to demonstrate the amount of work of the IT department

What do you like best? Il like the useful dashboard created for me and my collegues where we can meet and share the tickets and assign the jobs. I like the possibility to build statistics and graphs and the possibility to send reports every week to the management. Now it is possibile to give weight to IT department. What do you dislike? Nothing do dislike in this moment. The software works fine. What business problems are you solving with the product? What benefits have you ...

Excellent Helpdesk to Get Set Up On

What do you like best? A great little service desk. Freshservice is mostly focused on IT based work, but has been found to expand into other areas of technical industry that it's sister product Freshdesk might not cover. It's straightforward to use and through version upgrades seems to have gone from strength to strength to improve the brreadth and depth of what it can cover. Whilst limited as a free customer (understandable there is a fairly reasonable amount of access you have that, ...

advanced administrator

What do you like best? Helpdesk module Solutions module Flexibility What do you dislike? The unextended functional of Assets module. Recommendations to others considering the product Advanced ticketing system. some functional can be used free. What business problems are you solving with the product? What benefits have you realized? Managing employees requests. Resource management

User friendly helpdesk tool

What do you like best? Simple to use. Our end-users fell easy to raise and followup tickets. CMDB also very easy to access. What do you dislike? Nothing to tell about. Good product to use. What business problems are you solving with the product? What benefits have you realized? Resolving daily IT Tickets

Easy to use, yet plenty of features

What do you like best? The site is very easy to navigate around for both agents and users submitting tickets. The free version is a perfect solution for incident management in small companies. The different levels of Freshservice is very convenient for a company that does not need too many features. The different settings/features covers everything we need. What do you dislike? I may be wrong about Freshservice not having this feature but I would like to change how long tickets should ...

Awesome service and platform!

What do you like best? Integrations, ticket managements, ease of use, extensive features, and so much more! What do you dislike? No option to issue and print a work order for assigned tasks, where customers can sign upon completion of the task. Mobile application is very limited, doesn't show the complete contact profile with all the information, and would be great if customers could sign on the phone for completed tasks/work orders. Also, we've been using Freshdesk before we moved ...