Freshservice Reviews in October 2026: User Ratings, Pros & Cons

Improved our Department Image in a fastest way ever

What do you like best? Flexibility and ability for developing more Clear Roadmap started to be here What do you dislike? A couple of limitations However we believe it's under development What business problems are you solving with the product? What benefits have you realized? Information Technology related problems (Voice, Network and Servers infrastructure We've benefited from the system applying ITIL Standards within the company which greatly enhanced the communication ...

Best option for the Out of the Box ITSM Suite

What do you like best? User Interface as well as the features in the system. They have boiled down to the essentials but without cutting any corners. The strength is that you cannot mess things up with customization from 3rd party consultants etc who always seems to be involved in ITSM implementation. The change of tool is more a change of way of working and not so much how to categorize tickets and defining the right priority. What do you dislike? The only thing I dislike is the ...

good experience

What do you like best? application integration in the software (logmeIn (google (Office What do you dislike? the automatic update of the tickets (oblige to use a google refresh tool What business problems are you solving with the product? What benefits have you realized? user incident & IT request

Great Service For Helpdesk

What do you like best? I really like Fresh Service because of their functionality and simplicity. We love the FAQ section and the ticket forms being fully customizable. What do you dislike? I don't think there is much to dislike about the platform. Recommendations to others considering the product I love it, and you will too! What business problems are you solving with the product? What benefits have you realized? We are solving the missing paper trails off issues that people ...

effective site

What do you like best? Tickets handling, solutions, asset, approvals tapes, What do you dislike? mange requester, the are no flexibility to create and design request object Recommendations to others considering the product Managing Requester , Design forms for new Request opject What business problems are you solving with the product? What benefits have you realized? Microsot AD,sccm,dns,dhcp,office365,windows, network

The best help desk solution I've ever used

What do you like best? Freshservice is elegant and extensible. Compared to literally every other system we've tried, FS has the best interface, the best features, and is constantly improving. I would recommend this system to anyone looking for a helpdesk/inventory/asset management solution. What do you dislike? Nothing is disliked. If I had to make a suggestion, it would be to make mobile asset adding automatically advancing through fields, and I would add a scan feature where someone ...

Great Product

What do you like best? Agent and user interface is modern, scales well, and is easy to navigate. What do you dislike? Nothing that I was not able to fix myself in Admin console. What business problems are you solving with the product? What benefits have you realized? Help Desk, Asset Management, and Service Requests.

Pretty useful service

What do you like best? The simplicity. The UI is very streamlined, and managing assets and tickets is really easy and flexible. What do you dislike? The only really bad thing is the half-done translations somethimes. What business problems are you solving with the product? What benefits have you realized? Tracking my IT tasks in a very practical way, saving some time.

Very Good Service

What do you like best? The new interface is very good and works very well. Easy to use and understand and has lots of useful tools. What do you dislike? Notifications could be better, by this I mean the way they notify you. What business problems are you solving with the product? What benefits have you realized? Its used on a day to day basis for lots of different daily problems

Service desk software that makes it really easy for users and support staff alike

What do you like best? I like that for users needing to request a support issue, the process is as simple as sending an email to a designated address and support staff get a notification that a new ticket has been raised. What do you dislike? Whilst there is excellent reporting data available on requests closed, an average time to resolve etc. a great improvement would be to provide some real time info graphic data to each support staff user as part of their interface when working ...