Freshservice Reviews in July 2026: User Ratings, Pros & Cons

Not bad for a ticketing system

What do you like best? I like the ability to let me IT team know I am having an issue and they can easily solve it by assigning it to the correct person. What do you dislike? I haven't gotten too far into Freshservice, but we have been looking into it for our ticketing system, and I think on that front it may be challenging to assign and keep all of the tickets straight for our particular team structure. Recommendations to others considering the product Make sure if you are ...

Exceptionally Great product even at the Sprout (Free) Plan

What do you like best? Freshservice's Sprout plan is a MAJOR help to my small business as I'm still in the very early stages of building my business and clientele. I needed a feature-packed ticketing system that would give me all of the ticketing system tools I needed to bootstrap my IT support business. Having access to 3rd party tools via App Integrations is also a huge help to streamlining my workflows so I can spend more time working for my clients instead of having to fuss around ...

good experience

What do you like best? application integration in the software (logmeIn (google (Office What do you dislike? the automatic update of the tickets (oblige to use a google refresh tool What business problems are you solving with the product? What benefits have you realized? user incident & IT request

The best help desk solution I've ever used

What do you like best? Freshservice is elegant and extensible. Compared to literally every other system we've tried, FS has the best interface, the best features, and is constantly improving. I would recommend this system to anyone looking for a helpdesk/inventory/asset management solution. What do you dislike? Nothing is disliked. If I had to make a suggestion, it would be to make mobile asset adding automatically advancing through fields, and I would add a scan feature where someone ...

effective site

What do you like best? Tickets handling, solutions, asset, approvals tapes, What do you dislike? mange requester, the are no flexibility to create and design request object Recommendations to others considering the product Managing Requester , Design forms for new Request opject What business problems are you solving with the product? What benefits have you realized? Microsot AD,sccm,dns,dhcp,office365,windows, network

Great Product

What do you like best? Agent and user interface is modern, scales well, and is easy to navigate. What do you dislike? Nothing that I was not able to fix myself in Admin console. What business problems are you solving with the product? What benefits have you realized? Help Desk, Asset Management, and Service Requests.

Great Service For Helpdesk

What do you like best? I really like Fresh Service because of their functionality and simplicity. We love the FAQ section and the ticket forms being fully customizable. What do you dislike? I don't think there is much to dislike about the platform. Recommendations to others considering the product I love it, and you will too! What business problems are you solving with the product? What benefits have you realized? We are solving the missing paper trails off issues that people ...

Very Good Service

What do you like best? The new interface is very good and works very well. Easy to use and understand and has lots of useful tools. What do you dislike? Notifications could be better, by this I mean the way they notify you. What business problems are you solving with the product? What benefits have you realized? Its used on a day to day basis for lots of different daily problems

Pretty useful service

What do you like best? The simplicity. The UI is very streamlined, and managing assets and tickets is really easy and flexible. What do you dislike? The only really bad thing is the half-done translations somethimes. What business problems are you solving with the product? What benefits have you realized? Tracking my IT tasks in a very practical way, saving some time.

Service desk software that makes it really easy for users and support staff alike

What do you like best? I like that for users needing to request a support issue, the process is as simple as sending an email to a designated address and support staff get a notification that a new ticket has been raised. What do you dislike? Whilst there is excellent reporting data available on requests closed, an average time to resolve etc. a great improvement would be to provide some real time info graphic data to each support staff user as part of their interface when working ...