Freshservice Reviews in July 2026: User Ratings, Pros & Cons

My experience has been very good. Support is fast and thorough

What do you like best? Their support service is very fast thorough What do you dislike? I havent found anything yet that I dislike. Recommendations to others considering the product: I dont have any What problems are you solving with the product? What benefits have you realized? Getting issues to the correct agents to solve their needs

Great Platform for small businesses

What do you like best? Freshservice has a huge suite of applications that help get your business moving from small to large scale businesses at a cost effective price. Their support staff is super friendly and responsive as well. What do you dislike? While they're still in transition of unifying all of their products, it does make difficult for jumping in between products. What problems are you solving with the product? What benefits have you realized? Asset management, ...

Very easy to use - fast and responsive help desk solution and responsive support team.

What do you like best? The help desk is easy to use, loads quickly, and is very intuitive. What do you dislike? The documentation can be sparse at times, but the very responsive support team makes up for this. Recommendations to others considering the product: It's a very easy-to-use product and is a great help desk solution for small businesses. What problems are you solving with the product? What benefits have you realized? The help desk system replaced a much ...

Freshservice

What do you like best? The design is simple and elegant. It is easy to customize and even easier for the user to access. The Support staff at Freshservice promptly answers my issues and keeps in touch until my issues are resolved. What do you dislike? We have only been using this service for less than a year and have never had a Help Desk before,. We are learning as we go. We have not come across anything yet that we dislike. What problems are you solving with the product? What ...

Great Ticketing System

What do you like best? Freshworks makes sure I don't miss any requests and prioritize my work day. What do you dislike? In order to close out tickets there is a lot of information required before I can close. This can slow me down but is actually a good thing when I need to run reports. Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Internal customer service, now my team always ...

Very responsive customer support

What do you like best? The promptness of the support agent in getting back to me What do you dislike? JAMF intergration isn't fully populating all the fields What problems are you solving with the product? What benefits have you realized? Request tracking and asset management

This is an outstanding resource but it sounds like an exercise in advance

What do you like best? For both Tech Support and end customers, the Fresh Software model continuously increases their usability. The ios app is frequently updated with an outstanding gui, making it easy to monitor issues, issues and improvements. Notifications make it possible for our project to keep my eye on the beat. What do you dislike? I don't like it too much, but I also find the paperwork is incomplete in terms of stuff I want to do. They revamped their database recently ...

Freshservice review

What do you like best? Ability to integrate with multiple platforms. Availability of management team to support, the support team is readily available and escalations have a quick response time. What do you dislike? Pricing to have more employees serve as agents What problems are you solving with the product? What benefits have you realized? Providing services to a network of schools, not limited to IT but different departments onboarded as well.

Wonderful experience with a high quality support group.

What do you like best? Ease of use, Project Management, Reporting. What do you dislike? Haven't found any dislikes at the moment. Recommendations to others considering the product: Check out the trail and first and go from there. What problems are you solving with the product? What benefits have you realized? Group collaboration on resolving IT issues. Benefits would be on the customer end with an increase in responsiveness.

Easy to use

What do you like best? I had a question and create a support ticket, to which they gave a very fast response, that complete my expectations. Also helping me with some suggestions that could help my solution. What do you dislike? Maybe add more features on workflow automator Recommendations to others considering the product: It is easy to use, keep it simple and organized What problems are you solving with the product? What benefits have you realized? The onboarding ...