Freshservice Reviews in July 2026: User Ratings, Pros & Cons

A great ISTM Platform with great support

What do you like best? The simplicity in terms of the platform and the great support they give What do you dislike? Kindle there are some features that I miss, but they are allways checking for the clients requests and the implement a major of them. Very great What problems are you solving with the product? What benefits have you realized? We use Freshervice in all our company process.

Freshservice as a tool for IT

What do you like best? the use of the ticket system is very easy. The use of the Knowledge Base is very helpfull for the users. What do you dislike? there is a limitation of scanning Assets in the 'basic' version. Recommendations to others considering the product: no advise What problems are you solving with the product? What benefits have you realized? all IT requests from users in our company

Great product. Great support.

What do you like best? Easy to use, the function to email users or agents from within the ticket makes getting help or second eyes very easy. Having had bad experiences of web based call logging systems in the past, I was worried about the performance but it's snappy and highly configurable. What do you dislike? the workflows and admin functions arent the easiest to use. Lot of support available though. Tasks dont work as I expected. It's a shame you cant assign tasks like ...

freshservice is a good tool for reports and alerts

What do you like best? the best part are alerts and reports which we are getting in timely manner and reports we can schedule as per customer requirement What do you dislike? a little part is not disliking but its little late response from support Recommendations to others considering the product: i would like to recommend this tool for helpdesk, ITSM tool to my other friends in IT services What problems are you solving with the product? What benefits have you realized? ...

Couldn't work without Freshservice

What do you like best? Freshservice combines all the functionality you need to run a service desk from a single portal. With the ticketing system, you are always on top of any issues the business may be experiencing. The CMDB makes it easy to keep track of your assets. With the ability to link the tickets to assets, we can identify which assets have been causing issues over time and can replace them before they become an issue again. The solutions area is very useful for ...

Has been a good helpdesk platform for our MSP

What do you like best? We are able to easily manage multiple helpdesks, to support all of our clients. What do you dislike? Can be very sluggish and slow to load at times. What problems are you solving with the product? What benefits have you realized? Fielding helpdesk requests and approvals.

fast and efficient solution

What do you like best? straight forward and quick to deploy, its easy to get a service desk, asset management etc rolled out with not much effort. automatic emails to agents and clients is good too. What do you dislike? its fast and straight forward BUT its not 100% configurable like some service desk solutions BUT the last of being 100% configurable means that for most of the users its straight forward and little to no stress to deploy What problems are you solving with the ...

Fantastic Ticket System for Companies with ITIL based Help Desk!

What do you like best? Freshservice is a very easy to use ticketing system which is scalable and reliable for tracking break/fix issues as well as projects. Another area in which it shines is the tracks change managements as well as assets all in on platform. Yes there are other ticket systems out there which mimic the same functionality however the way Freshservice organizes its information within the portal makes it easy for agents as well as administrators and supervisors to see the ...

FreshService is a great ticketing tool and is super easy to use

What do you like best? The design and UI. It makes it super easy to navigate through the SAAS. What do you dislike? Some options aren't available and they are basic. What problems are you solving with the product? What benefits have you realized? Way faster incident resolution than our previous ticketing system.

Fresh Service Review

What do you like best? They try by all means to align with ITIL's best practices. And always respond within 5 mins. What do you dislike? A few functionalities meant to be flexible are hardcoded. Recommendations to others considering the product: If you are looking for something easy to configure and maintaining check Fresh Service. What problems are you solving with the product? What benefits have you realized? Being able to quickly resolve customers' tickets on ...