Freshservice Reviews in July 2026: User Ratings, Pros & Cons

The software works well for tickets in general.

What do you like best? The presentation is well done and it's very clean. The charts on the dashboard. Creating tickets. The way the options are positioned. Competition between colleagues. The ability to create forms. Asset management. What do you dislike? Small gaps like no dark theme. No ticket date unless you put the mouse on the ticket. When there is a response to a ticket, you only see the answer when you position the mouse on the ticket. I wish I could ...

Easy to deploy and use IT ticketing and project management system

What do you like best? Freshservice is a tool I used many years ago and have come back too. Freshservice offerings are an excellent fit for today's IT needs. The controlled ticketing workflows are easy to set up and use as well as the project management tools. What do you dislike? Project management needs more features, but as it stands, it works Recommendations to others considering the product: You won't regret. Works on small and large scale setups. What problems are ...

Muy sencilla la aplicacion ya que es un traje a la medida segun la empresa que la implemente.

What do you like best? Muy sencilla la aplicacion ya que es un traje a la medida segun la empresa que la implemente. What do you dislike? que hay cosa que no se pueden modificar y requiere muchas consulta a support fresh Recommendations to others considering the product: lo sencillo de administrar What problems are you solving with the product? What benefits have you realized? El ordenamiento y poder implementar procesos ITIL

Freshservice Support. Was good and will be good.

What do you like best? I was a little worried when Freshworks turned off the chats on their pages because I always got quick and competent support here. But my fear was unnecessary, I also get feedback via email within a very short time, which usually led to the solution the first time I contacted them. The contact is always friendly and also happy to help with complex problems and questions. What do you dislike? to be honest. I have nothing i dislike. Everything is good as ...

Quick and Friendly Service

What do you like best? Organized and easy to use for all, easy to manage many service requests at once. What do you dislike? Can be hard to add contacts as requester's and doesn't always work properly Recommendations to others considering the product: Fresh Service is a great option for companies that need to manage support for many different locations. It provides a easy to use setup that can have you resolving problems in a easily manageable format. What problems are ...

Perfect for any Helpdesk Ticketing Needs

What do you like best? User Interface is super easy to use, and the customer service is very helpful, particularly their Development Engineers. What do you dislike? I've only had a few bugs, like Notifications not working as expected, but the Development Engineers jumped right on it and update me all along the way and resolved my issues quickly. Recommendations to others considering the product: If you're considering making the switch, DO IT! What problems are you ...

A new servicedesk

What do you like best? All the possibilities on processing and managing tickets What do you dislike? There should be a simplified version for basic users, there are too many options for some people Recommendations to others considering the product: Take your time finishing rhe portal, create good automations to easily process all incoming tickets. Also some people are a little old fashioned, remember to keep the submitting by email on. What problems are you solving with ...

Simply Incredible, Modern, Simple!

What do you like best? Freshservice is Modern, easy to use and amazing up-time! What do you dislike? Out of the box, reporting is great, but some of the creation of analytics reporting can be lacking in graph or summary views. Recommendations to others considering the product: #1 Customer Service is simply amazing!!!! everything from the rollout to the current support is just one of the best experiences I've ever had in my IT career. What problems are you solving with ...

Highly customizable software, excellent ticketing system

What do you like best? Its rich number of features make this software a Swiss knife, it is highly configurable to work for various purposes, it can be used as a help desk, it service management tool, all on one platform which makes it flexible at all times. Its easy use allow the team to adapt quickly to the workflow of the application, has a organized structure that facilitates the management of changes, updates, incidents and other administrative business tasks. What do you dislike? ...

The support was quicker than expected

What do you like best? Instance response and action even after office hours What do you dislike? No observation at the moment. Hence nothing. Recommendations to others considering the product: Recommended the product due to the following reasons. a) Ease of use. b) Instance support. d) Less Price compared with other products available in the market e) Integration features f) Functionality What problems are you solving with the product? What ...