Freshservice Reviews in July 2026: User Ratings, Pros & Cons

"Fresh service web application"

What do you like best about Freshservice? Ease of use when using the Fresh service portal, and functionality is flexiabile and meeting requirements What do you dislike about Freshservice? it needs training to know your way around What problems is Freshservice solving and how is that benefiting you? Inventory, IT helpdesk tickets, and customer sevice tickets

"Easy to use and user frendly"

What do you like best about Freshservice? Its very easy to use and its very user friendly. Within a shot span of time i have learn a lot about fresh service. What do you dislike about Freshservice? the reports and the dashboard access is depend on the plan which you take. Doenst give more options in dashboard on basic plan What problems is Freshservice solving and how is that benefiting you? as if now there is a major issue with fresh service

"Perfect addition to the team!"

What do you like best about Freshservice? The most helpful about freshservice is that it's quick, easy and user friendly. A click of a button and people are able to submit tickets. What do you dislike about Freshservice? No dislikes about freshservice as they been very helpful throughout the whole implementation. What problems is Freshservice solving and how is that benefiting you? Freshservice helps resolve the simplicity so that end users can submit a ticket without any issues.

"Freshservice la mejor herramienta para mesa de ayuda TI"

What do you like best about Freshservice? Que es muy facil de manejar y intuitivo para un agente o usuario, tambien me gusta que permite llevar un control de casos por usuario manejando los tiempo de respuestas y de solucion para un reporte final. What do you dislike about Freshservice? una de las cosas que no me gustan de freshservice es que no tiene un opcion de poner el panel en modo osucro y ya que los agentes pasan horas frente la pantalla esta opcion seria muy buena para cuidar la ...

"The GUI interface is very simple."

What do you like best about Freshservice? That there is category for every type of task. What do you dislike about Freshservice? I dislike the layout of the incidents section. What problems is Freshservice solving and how is that benefiting you? It is helping me to to keep track and some IT related problems in the Organization.

"FreshService is the complete help desk Software"

What do you like best about Freshservice? The workflow automator, the supervisor rules What do you dislike about Freshservice? The impossibility gir manager to see their approved services What problems is Freshservice solving and how is that benefiting you? Organization of IT helpdesk and services tracking

"Freshservice it's a great IT helpdesk tool"

What do you like best about Freshservice? Freshservice it's totally intuitive tool, full of customization tickets, groups, requeriments, etc. The analytics and report system helps a lot with the KPI's of the IT department What do you dislike about Freshservice? It's a little bit expensive, but it is affordable. With the new update the report system it's a little bit tricky to handle, but nothing that we can't do with extra efford. What problems is Freshservice solving and how is that ...

"Easy to use and have excellent features which makes easier"

What do you like best about Freshservice? The auto-assignment feature and canned response feature are super helpful. What do you dislike about Freshservice? There are no such features all features are very usefull. What problems is Freshservice solving and how is that benefiting you? It makes tasks automated and very helpful.

"Freshservice it's a great IT helpdesk tool"

What do you like best about Freshservice? Freshservice it's totally intuitive tool, full of customization tickets, groups, requeriments, etc. The analytics and report system helps a lot with the KPI's of the IT department What do you dislike about Freshservice? It's a little bit expensive, but it is affordable. With the new update the report system it's a little bit tricky to handle, but nothing that we can't do with extra efford. What problems is Freshservice solving and how is that ...

"Easy to use and have excellent features which makes easier"

What do you like best about Freshservice? The auto-assignment feature and canned response feature are super helpful. What do you dislike about Freshservice? There are no such features all features are very usefull. What problems is Freshservice solving and how is that benefiting you? It makes tasks automated and very helpful.