Freshservice Reviews in July 2026: User Ratings, Pros & Cons

"Perfect service desk for our small team"

What do you like best about Freshservice? Has all of the features in one place on on platform. Extremely easy to use but powerful at the same time. Can be as simple or as complex as you require but easy to configure. What do you dislike about Freshservice? There really isn't anything I dislike about Freshservice. There are no hidden costs or missing features that need to be filled by add-ons that I have found when using previous service desk systems. What problems is Freshservice solving ...

"Perfect service desk for our small team"

What do you like best about Freshservice? Has all of the features in one place on on platform. Extremely easy to use but powerful at the same time. Can be as simple or as complex as you require but easy to configure. What do you dislike about Freshservice? There really isn't anything I dislike about Freshservice. There are no hidden costs or missing features that need to be filled by add-ons that I have found when using previous service desk systems. What problems is Freshservice solving ...

"Fresh Service is the way to go with Ticketing systems"

What do you like best about Freshservice? The integrations with our systems, such as laptop management. We can have it pick up SnipeIT abd SimpleMDM, so we know exactly what computer is being requested about. Makes life easy! What do you dislike about Freshservice? Fresh Service is a little difficult to navigate. Sometimes tickets get lost and its kind of a hassle to try to track them down. Overall it works but you have to find workarounds. What problems is Freshservice solving and how is ...

"Easy to use and user frendly"

What do you like best about Freshservice? Its very easy to use and its very user friendly. Within a shot span of time i have learn a lot about fresh service. What do you dislike about Freshservice? the reports and the dashboard access is depend on the plan which you take. Doenst give more options in dashboard on basic plan What problems is Freshservice solving and how is that benefiting you? as if now there is a major issue with fresh service

"Fresh service web application"

What do you like best about Freshservice? Ease of use when using the Fresh service portal, and functionality is flexiabile and meeting requirements What do you dislike about Freshservice? it needs training to know your way around What problems is Freshservice solving and how is that benefiting you? Inventory, IT helpdesk tickets, and customer sevice tickets

"Perfect addition to the team!"

What do you like best about Freshservice? The most helpful about freshservice is that it's quick, easy and user friendly. A click of a button and people are able to submit tickets. What do you dislike about Freshservice? No dislikes about freshservice as they been very helpful throughout the whole implementation. What problems is Freshservice solving and how is that benefiting you? Freshservice helps resolve the simplicity so that end users can submit a ticket without any issues.

"The GUI interface is very simple."

What do you like best about Freshservice? That there is category for every type of task. What do you dislike about Freshservice? I dislike the layout of the incidents section. What problems is Freshservice solving and how is that benefiting you? It is helping me to to keep track and some IT related problems in the Organization.

"Freshservice la mejor herramienta para mesa de ayuda TI"

What do you like best about Freshservice? Que es muy facil de manejar y intuitivo para un agente o usuario, tambien me gusta que permite llevar un control de casos por usuario manejando los tiempo de respuestas y de solucion para un reporte final. What do you dislike about Freshservice? una de las cosas que no me gustan de freshservice es que no tiene un opcion de poner el panel en modo osucro y ya que los agentes pasan horas frente la pantalla esta opcion seria muy buena para cuidar la ...

"Made to be simple and easy"

What do you like best about Freshservice? It can convert email to ticket very simply What do you dislike about Freshservice? Uploading bulk assets is a little bit hard What problems is Freshservice solving and how is that benefiting you? NA

"Made to be simple and easy"

What do you like best about Freshservice? It can convert email to ticket very simply What do you dislike about Freshservice? Uploading bulk assets is a little bit hard What problems is Freshservice solving and how is that benefiting you? NA