Freshservice Reviews in May 2025: User Ratings, Pros & Cons

"Freshservice is a great tool for communication between customers and support executives."

What do you like best about Freshservice? Freshservice is very easy to use, both for end users and for IT administrators. The interface is clean and intuitive, and there are plenty of helpful tutorials and documentation available. What do you dislike about Freshservice? The mobile app is not as good as the web app. The Freshservice mobile app is functional, but it is not as user-friendly as the web app. What problems is Freshservice solving and how is that benefiting you? Freshservice ...

"It has very attractive user interface, easy to use, good analytical and reporting structure"

What do you like best about Freshservice? It gives us good insight into the data which can be used for customer presentation and for management insights What do you dislike about Freshservice? Live dashboards are not providing more insight of ticket data, we have to create report analytics for the more insights What problems is Freshservice solving and how is that benefiting you? Centralised data management, Easy customer interaction, Secure and safe for storing customer data

"Freshservice is good tool with attractive interface."

What do you like best about Freshservice? In a Freshservice, We are managing the ticket efficiently for the issues reported by the customer. We are working in a team, and these tools help us to manage the work as a team in the fresh service. What do you dislike about Freshservice? Freshservice does not have more integrations compared to other tools such as Snow or Salesforce. Also, we would like to see the google meet integration with the fresh service as we have google meet as a primary ...

"Simplifying customer support with work tickets and system inventory"

What do you like best about Freshservice? Freshservice has an intuitive and user-friendly interface, making it incredibly easy to navigate and operate. Even for users with limited technical expertise, the system offers straightforward ticketing and inventory management features that can be quickly adopted. What do you dislike about Freshservice? I highly recommend this software to organizations seeking to streamline support processes and optimize inventory management for maximum ...

"Ha sido un cambio radical en toda la organización y nos ha ayudado en l satisfaccion de los clientes"

What do you like best about Freshservice? La colaboración oportuna entre los miembros del equipo de soporte. Ha sido una gran experiencia enfocada a la satisfacción del cliente y a mejorar nuestro servicio, dando credibilidad a nuestro equipo What do you dislike about Freshservice? No encuentro ninguna desventaja en Freshservice, es normal que al ser una herramienta nueva para nosotros el familiarizarnos con ella nos lleve un poco de tiempo, pero es una herramienta maravillosa y de gran ...

"Ease of use"

What do you like best about Freshservice? Very intuitive and easy to configure. You don't need to have experienced resources to leverage the capabilities of the solution. What do you dislike about Freshservice? not having the on-premises option for companies who prefer to control their data. What problems is Freshservice solving and how is that benefiting you? It has served us in many ways: service management, incident management and onboarding. We brought the company in one place where ...

"Highly Recommend FreshService!"

What do you like best about Freshservice? Quick implementation of process changes, features and customizations. Automation is so easy, and you don't need an entire team to support the backend of FreshService. There is much room for improvement to company internal processes by helping automate them using the features in Freshservice. Everyone speaks highly of the dashboards, and ticket reporting is one of the best I have seen and very easily navigable and manipulate the reporting to get the ...

"Excellent and best ticketing tool"

What do you like best about Freshservice? Freshservice has allowed our IT department to make it easy for users and different parts of the company to submit tickets to various departments in one platform. The reporting features are also nice. What do you dislike about Freshservice? There is nothing I dislike about Freshservice. I am not just saying that here either. The team there at Freshservice is always informing of updates and always available if we need to change something to fit the ...

"Best ITSM solution"

What do you like best about Freshservice? Easy to configure, easy to use and good looking portal for end users. What do you dislike about Freshservice? I've always had issues with finalising payment/proving payment with their accounts team. What problems is Freshservice solving and how is that benefiting you? Helping IT managing service lifecycle and providing end users with a coherrent and easy to use portal

"The most user-friendly and features rich ITSM tool I've ever used"

What do you like best about Freshservice? Fresh Service is easy to use and has many standard features, which other providers would charge more for. It is genuinely an ITOM tool, not just an ITSM tool. I love that I can get tools\ to run the whole IT dept. from. What do you dislike about Freshservice? The SaaS and inventory management portions could use a little more love and care. It is not the easier to search and pull reports from. It does the job, but it could benefit from some ...