Freshservice Reviews in May 2025: User Ratings, Pros & Cons

"Feature-rich and easy to use helpdesk service for your employees"

What do you like best about Freshservice? The helpdesk interface is easy to use, there are many ways to automate recurring tasks and processes and there are many useful apps in the marketplace. What do you dislike about Freshservice? Creating a complicated automation is not easy and will require a lot of trial and error. What problems is Freshservice solving and how is that benefiting you? - IT ticketing system for employees and customers: Simplifies our workflow, each IT agent knows what ...

"Freshservice _ Great Tool Adhering to All Departments"

What do you like best about Freshservice? The way this tool provides the series of reports which will cover all the required aspects of the business requirements is the most best thing which i like in this tool. What do you dislike about Freshservice? the most dislike thing about this tool is sometimes the tool behaves differently and the time taken to export the information from tool also changes day to day which makes an user confuse about the timings of export. What problems is ...

"Organizado"

What do you like best about Freshservice? Lo que mas me gusta de Freshservice es que su interface y su funcionalidad es muy intuitiva y facil de manejar o manipular tanto para el usuario final como para su administrador What do you dislike about Freshservice? Para ser sincero hay pocas cosas negativas que pueda decir de Freshservice ya que lo utilizo a diario en mis labores y compañia, se me hace muy facil usuarlo por ende no hay nada que no me guste What problems is Freshservice solving ...

"Mesa de ayuda"

What do you like best about Freshservice? Es facil de utilizar tando para administradores como para los usuarios, es muy facil de aprender y no se necesita mucho tiempo para atulizarla y sacarle el maximo provecho What do you dislike about Freshservice? la verdad es muy poco lo que no me gusta de Freshservice, en mi tiempo trabajando con esta herramienta e tenido muy buena experiencia y he notado mejoria en mis trabajos finales ya que tambien te permite organizarte con tus tiempos de ...

"An excellent ticketing system"

What do you like best about Freshservice? The UI is very user friendly, allowing even first time users to undertand and implement workflows. Also the Freshservice marketplice allow to add many useful integration to the already excellent base product. What do you dislike about Freshservice? The service request model does not allow a capillar management of the different cases, making the process automation more complicated What problems is Freshservice solving and how is that benefiting ...

"Very good tool for IT help desk management"

What do you like best about Freshservice? Your ease of use and management of workflows, agents, information and support with the tool What do you dislike about Freshservice? Sometimes the price is quite high, however its functionalities are very good What problems is Freshservice solving and how is that benefiting you? The traceability of the cases that are received in the help desk, were not reflected, with Freshservice this improved, so much so that we were able to solve doubts of the end ...

"My overall experience with Freshservice is great!"

What do you like best about Freshservice? The form fields and the ticket overview are very usefull. What do you dislike about Freshservice? I'm really missing the /c search function that's functional in Freshdesk. What problems is Freshservice solving and how is that benefiting you? The asset management is a great solution for our business

"Fresh Service ease of use for any size IT staff"

What do you like best about Freshservice? The out of box ease of setup was the most benificial part of aquiring Fresh Service. And then the ease of maintenance and/or changes for staff going forward What do you dislike about Freshservice? Not much to dislike here but you do give up a little in customization, but thats ok What problems is Freshservice solving and how is that benefiting you? Fresh Service is our main IT portal for any Help Desk support ticket and a self service portal for end ...

"It was easy and reliable tool."

What do you like best about Freshservice? its very secure and easy to manage all the tickets and Request received from users. What do you dislike about Freshservice? Nothing to dislike. Everything is good abount freshservice. What problems is Freshservice solving and how is that benefiting you? To manage the flow of tickets.

"Fresh Service is the way to go with Ticketing systems"

What do you like best about Freshservice? The integrations with our systems, such as laptop management. We can have it pick up SnipeIT abd SimpleMDM, so we know exactly what computer is being requested about. Makes life easy! What do you dislike about Freshservice? Fresh Service is a little difficult to navigate. Sometimes tickets get lost and its kind of a hassle to try to track them down. Overall it works but you have to find workarounds. What problems is Freshservice solving and how is ...