Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

The only case management software we use and we need

What do you like best? Freshdesk’s UI is very fast, especially with the latest update, which makes pretty easy to review all the unanswered tickets by adding predefined filters. We can just start using it right away and with no complications. The system do not require any infrastructure on our part because it’s hosted, what represent a huge benefit for us. It has worked well for us, as we have had no issues with the system being unavailable for either agents or customers. Also, we’re able ...

Perfect for small businesses functioning in a high tech world!

What do you like best? For one, we were able to make use of the free version of FreshDesk so that's a huge plus and really helps us manage our IT support desk issues. Tracking issues up to the point of resolution is easy and adding solutions to a knowledge base to go back to later is a very feature to have from a free piece of software. What do you dislike? For a while the mobile app for iphone was pretty bad for administrators and techs answering support tickets but after the last ...

Easiest helpdesk tool for small scale platforms

What do you like best? Extremely easy to navigate and use the application. Very intuitive What do you dislike? Limited features compared to other tools What problems are you solving with the product? What benefits have you realized? We used this early on when we were in an early stage group so our team was very small (10 people), supporting a small subsection group of about 400 people.

Good service, great support, best price!!

What do you like best? Very simple and very powerful, it have everything a organization needs for daily work. What do you dislike? Nothing by the moment. Nothing by the moment. What problems are you solving with the product? What benefits have you realized? Centralize and organize incidents, have reports

Fresh Desk is indeed a new way to track and keep with your customers and Agents

What do you like best? The dashboard is very slick and promising and works readily. Not sure if that means anything to you guys, but to me that's a promise. Tells me a lot about the thought put behind making the GUI and how users will or will not like it. What do you dislike? Nothing so far I can say that can be listed here. What problems are you solving with the product? What benefits have you realized? With Freshdesk it has been simpler to keep in steady correspondence with ...

Best Service

What do you like best? Our Team has been using this service since 2+ Years and the support provided by the team is really great, Especially constant follow ups from Sanjana Nair (Product Specialist) and khoushik (fresh desk agent) who has supported me in getting things fixed for a smooth operation. What do you dislike? As of now i haven't found anything to dislike Recommendations to others considering the product: Yes i would recommend to my colleagues in different companies ...

Freshdesk is a leader in the market, powerful and reliable

What do you like best? FreshDesk is simplicity and economy. I love the interface of this tool, where all the colors highlight each function from the title of the incident to date or the person who requested it. All emails and social network responses are displayed in the ticket interface according to their priority. I like the report tool that shows a graph of the resulting, pending or new incidents in the last 7 days. You can also program bots to answer, it's a wonder. What do you ...

Amazingly powerful and flexible

What do you like best? I love the automation you can setup with scenarios. What do you dislike? I dislike the inability to remove the flair from the posts Recommendations to others considering the product: It's the best out there, I tried all the major ones before settling on Freshdesk. Don't hesitate, just get it done! What problems are you solving with the product? What benefits have you realized? Going from a solo IT team to a team of 2 I needed a way to manage incoming ...

OK Product Terrible Support

Their product is OK but their own customer service is horrible. Their staff genuinely don't give a care about you. They sent us an invoice that they claim is "due immediately" and now they are threatening us with a giant banner that says they are going to disable our account. We pay via a cheque in the mail on NET 30 terms and there was no problem previously. They won't even respond when I try and contact their email at billing @ freshdesk.com so I haven't been able to resolve this ...

Great multichannel costumer care solution

What do you like best? Freshdesk is a great platform that allows to manage different costumer contact channels through just one solution. Is really intuitive with a nice UI/UX, easy to use for users that maybe are not tech-oriented. Great integrations with the most common platforms on market. What do you dislike? We are still starting to use Freshdesk and is working perfectly so far. Recommendations to others considering the product: Innovative multichannel solution What ...