Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

A super complete system, with practice, can be taken advantage of

What do you like best? Ease of use Notifications History Tracking Search Functionality Excellent Customer Support that has been very helpful in creating rules to filter out spam tickets. The ability to make it easy for my team to select the correct response. What do you dislike? Understanding multiple products was confusing but support helped clear things up. A partner that FreshDesk recommends on their site breached our private data. This has nothing to do with the FreshDesk software, ...

Freshdesk is ideal for call centers

What do you like best? With this help desk software, we find many innovative and precise ways to communicate with customers. Its design means that customers can understand us better, and that they do not get confused when sending technical support tickets. We like that your channels are varied, and that constantly reviewing the engagement of our most habitual clients does not take so much time. In addition, Freshdesk has excellent bases for self-service, and offers plans with great ...

Client Success Manager

What do you like best? The ability to save and run a scenario for reoccurring tasks. What do you dislike? The mobile desktop experience is terrible! Recommendations to others considering the product: This is a great support tool for your clients to reach you and for your business to log how to resolve issues. What problems are you solving with the product? What benefits have you realized? Freshdesk allows me to answer client questions, escalate urgent issues and spec ...

Good software for customer support

What do you like best? This is a good software for customer support. I work for an online tutoring school, and they use Freshdesk so teachers can submit questions and concerns to the company directly. You are able to open new tickets and fill out a form, which then gets emailed to the company. Once you hear a response from the company, it gets sent to your email directly. There is also a public forum so the teachers can converse about topics concerning the company amongst themselves. We ...

Great for managing a helpdesk Team

What do you like best? Ease of use for standard customer questions/complaints your own customer service is quite good. A nice little feature is to add support page article links/contents to reply messages just like canned responses. Another huge advantage is the knowledge base/support page which is highly customizable. In general, we like ticket automation rules as well and it helped to solve some of our special requests. What do you dislike? Backup and export/import options. It is not ...

don't waste your money, stick with gmail

We have been with Freshdesk for almost 2.5 years. Their system was okay, and you could hardly understand customer service people (poor English but then they forced this "upgrade," and it is full of bugs and glitches. Our templates and canned responses are so poorly formatted now (you can't fix it, we have decided to move to a Gmail system and use an app. The worst part is when you respond all the responses go through freshdesk servers so have fun when you leave.I would suggest all small ...

I gave them 1 star only because I can…

I gave them 1 star only because I can log into my account. But can't do much more than that effectively. Customer Support and Tech support are useless. If you need anything migrated from Zendesk you might as well look elsewhere.

they are SCAMMERS

they are SCAMMERS, pls be aware of them, they support to https://paidsocialmediajobscom it is one of the SCAM company , i was unable to get my refund.

It happens to be one of the best helpdesk tools I've ever used.

PROS & CONS What are the best aspects of this product? It's a struggle trying to come up with that one thing this software is good at. It's a helpdesk tool that can be highly customized. It offers integration to different applications, which make it simple in managing varying business parts with a single app. Using it is easy and it can be set according to your preference. What aspects are problematic or could work better? Again, it's hard to formulate something that's negative with ...

Using Freshdesk was an ultimate pleasure.

PROS & CONS What are the best aspects of this product? It's simple to set up Freshdesk. It's even easier to utilize. Whenever we're dealing with special needs, we were able to make configurations easily or collaborate with the customization team from Freshdesk to make that specific app that can do a lot of automated functions. What aspects are problematic or could work better? There's nothing much to hate. But I do need to air out the content management aspect of Freshdesk that needs a ...