Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Helpdesk easy to use and useful

What do you like best? Fresh desk is one of important useful tool and software for our company, It just ease our work. Now we use this software for managing clients and making process a kind of automation. It lower the manual efforts. It just fulfill the purpose of assistant which will work according to instructions when user is not available. The lot of supports are given to install 3rd party software. The user just need to install. The BOTs are now easy with Fresh desk. What do you ...

Critical tool to manage helpdesk

What do you like best? Amazing interface, it's very simple and clean, making reading tickets very easy to use What do you dislike? Nothing really, for our environment it works really well in what is needed. What problems are you solving with the product? What benefits have you realized? We use this for our helpdesk CRM, so we manage all of our existing tickets and creating SLAs all on here

Great Software

What do you like best? It helps to coordinate multiple channels of support across multiple agents What do you dislike? As I run the support team and am a member of all teams/group, I get a ridiculous number of email notifications, though I imagine these can be customised. What problems are you solving with the product? What benefits have you realized? The coordination of multiple channels of support to multiple support agents

Sehr gute Software, miserabler Support!

Ich bin von Zendesk zu Freshdesk gewechselt, da der kostenlose Plan bei Freshdesk ein absoluter Hit ist mit seinen unendlich Mitarbeitern und vielen Funktionen.Jedoch hört dann der Spaß auch auf.Wenn man ein ernstes Anliegen bezüglich seiner Rechnung hat, wird man aufgefordert, sich an den Support aus Indien zu wenden, sofern man sich zum englischen Support gewandt hat, da dieser auch kleine Unternehmen betreut (Englischer Chat-Support hilft nur großen Unternehmen....Wenn man zuvor den ...

FreshDesk Review

What do you like best? FreshDesk is a software that facilitates help desk support and updates. Fresh desk has a very user friendly interface. It can be run by a single person or by a huge team of people. It is comparatively easy to learn the ropes in this software for new users. What do you dislike? Users should be allowed to change the notification alert sound as per their requirement. For example, we want to have different sounds for different levels of customers as per the priority ...

Best software with set of tools for helpdesk solutions.

What do you like best? It is a software with multi channels thus enabling agents to support all emails in one place and also,enhance dedicated phone calls within the organization and the clients making communication easier. What do you dislike? The software is well organized and so,no dislike so far but if we find it we shall raise it as we continue operating with it. Recommendations to others considering the product: The software is faster and easier to use for which our ...

An excellent customer service

What do you like best? Fresh desk is an excellent platform that helps us provide a quality customer service, I think your ticket allocation system is very good because it allows us to better classify the problems to solve of our clients looking for the solution with each expert of our company to solve any problem, I like that allows us to customize your visual is very nice and simple that makes its use easier, the use tutorial at the beginning of use is excellent to start familiarizing ...

Check and respond tickets easily

What do you like best? The managing stages are great! They give us the chance to assign specific agents for specific tickets. The way the ticket is shown on Freshdesk (the font, the size and the space it takes) makes it very easy to read, even if the ticket is long. It has some great tools included, like “Discussion” that allows the agent to communicate certain message with the rest of the team, so they can all work together. What do you dislike? I would like to see a tool where I can ...

Essential application for help desk management

What do you like best? Very simple to use, and has all of the basic functionalities required to manage a helpdesk What do you dislike? If you are an organization with lots of customization required, it may be a little more difficult. What problems are you solving with the product? What benefits have you realized? We use this to manage our departments team of helpdesk agents, from managing ticket counts, survey questions and providing SLA times for end users.

Communication channels for customer support

What do you like best? It has incredible tools that allow me to provide customer support effectively, through various channels, such as messages, email, telephone or Internet. It provides a complete interface, which allows to develop a fluid and quality work every day. The systematization that provides with respect to the tickets is fast, we manage to cover the greater amount of clients with this service. The detailed reports allow us to organize and analyze in detail all the information ...