Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

All Support in one place

What do you like best? Search, response, attachments and log. It has all in one place. Freshdesk is a user-friendly platform and it gives more reliability with attachments and correspondence. It is easier to make a to do list and also to capture the items and complete their status. Search enhancement is good and it can located the old log which has no restriction on it. I would love if Freshdesk should send a desktop notification to the admin users for any pending or unresolved tickets ...

Not very userfriendly

What do you like best? Good place to sort out tickets and respond to customers What do you dislike? Not very user friendly.difficult or impossible to see sent tickets What problems are you solving with the product? What benefits have you realized? Closing tickets

The best way to offer technical support.

What do you like best? Freshdesk has become a very renewed way to establish various benefits around customer service and ticket service as a support for any questions. I believe that this platform has been sufficiently complete around what it has offered me, since it has given me the essential characteristics and functions to allow me a pleasant way to attend each user at the exact moment. During my experience with Freshdesk, I managed to obtain several factors which allowed me to ...

An excellent online customer support system that will fit your business needs quickly and seamlessly

What do you like best? The software is very well developed, its use is intuitive and simple that helps its users to perform all kinds of tasks without having to know all its functions in depth. Tracking every request they make is particularly good, using tickets that allows to review each case with great details which provides customer information and helps determine the agent that he is best qualified to solve each problem in particular. What do you dislike? Reporting is not very ...

Best Ticket Management Software

What do you like best? We have been using Freshdesk right from the beginning and have been satisfied with the performance. The site is never down and the mobile app is also very easy to use and effective. What do you dislike? No, I don't dislike anything about Freshdesk. It's pretty good. What problems are you solving with the product? What benefits have you realized? It has helped me track all the queries that needs action. It's accessible easily and training is not required at all.

Multi Site Email to Ticket Tool

What do you like best? Simplicity out of the box, cloud hosting with the option to locate in Dublin was very helpful in terms of data residency. What do you dislike? Not quite as feature rich as larger competitor products. Recommendations to others considering the product: Assess the functionality available carefully. What problems are you solving with the product? What benefits have you realized? Removal of Outlook to manage email, also for a multi-site business enhances ...

User friendly and easy to use

What do you like best? Quick communication and very user friendly. It s good to receive notifications in the inbox when you have a reply. What do you dislike? I think it isn’t well made, there are no features I dislike Recommendations to others considering the product: If in a big team, i d suggest to include initials in the title. What problems are you solving with the product? What benefits have you realized? I mainly log jobs for our maintenance team

Organized Customer Service

What do you like best? Before using Freshdesk, we answered support emails via Gmail, which got so unorganized. My favorite Freshdesk features: - Automation, which automatically assigns tickets that match XYZ criteria to specific agents - Canned Responses, which are templated email responses - Variety of View options, which allow you to view tickets created in the past X number of days, or all the tickets from a certain customer that are set as a certain status What do you ...

FreshDesk

What do you like best? FreshDesk is a great program that my company and I use as a ticketing system. It is easy to use and helps us as team stay organized. Us as the admins as well as our clients love the system. What do you dislike? We have had issues before with FreshDesk going down but for the most part we are able to use with ease. We do sometimes have issues with receiving tickets but recently have had no issues. What problems are you solving with the product? What benefits ...

Enhanced results for customer service.

What do you like best? Freshdesk has really occupied an important space during these last months, since its operation and stability with respect to the supports, has been impressive. Considers that this platform has provided the necessary and essential characteristics so that we develop a great way to serve each client and offer a support system, suitable to meet their needs and doubts. During my experience, I have noticed several factors which have allowed me to have a better expectation ...