Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

EXCELLENT HELP DESK SOFTWARE SOLUTION.

What do you like best? -It integrates with other software (Office 365, Mail Chimp, Slack and others) we use. -Freshdesk is user friendly,easy to use,understand and install and manage. -Freshdesk offers best features such as Integration with other software such as Freshbooks, Google Apps, Harvest and also Multi-language and multi-time zone support. -Freshdesk has integrated live chat and phone support. -It has a powerfull and excellent flow of communication. -It enables you ...

Top Competitor in The business

What do you like best? The platform is user friendly and it is much cheaper compare to other competitors. The UI and UX looks amazing and they have talented people working on it regularly. The product understand the user requirement and deliver the best value. What do you dislike? The chat option is not integrated in the same platform and it is slow. Recommendations to others considering the product: Keep up the good Customer service and listen to your active users on all social ...

Very happy with software

What do you like best? How it streamlines communication and sorts emails based on criteria we set. With a large team and many agents, this is crucial for us. What do you dislike? Support is sometimes hard to reach/understand. Recommendations to others considering the product: Strongly consider, overall very happy. What problems are you solving with the product? What benefits have you realized? This has cut down drastically on time previously spent in gmail.

Extremely professional ticket handling tool and customer support system.

What do you like best? The user interface offered by this software is one of the intuitive ones that I have used, it allows you to move through the tool with total freedom and knowledge of what you are doing even and when you have never used it before. Automation features help you be more productive in troubleshooting through a ticket system, automatic rule setup, as well as an easy initial set-up that will allow you to work quickly and efficiently. What do you dislike? I did not like ...

Pleasant satisfaction during customer doubts.

What do you like best? Freshdesk has really become a perfect solution for each customer's technical support. This platform has really provided all the essential functions and tools to allow me a pleasant way to attend and offer active support 24 hours a day. I believe that this platform had an absolutely good performance, which helped me to notice the r esults so fast that I was having. One of the things that I liked most about Freshdesk, is its "tickets" system, because thanks to this ...

Ticket Tracking

What do you like best? I enjoy how simple the software is to use and the fact that it is web based so nothing to install. What do you dislike? I do wish there were a few more features like the ability to drag and drop an email into a new ticket. What problems are you solving with the product? What benefits have you realized? This has given us the ability to let our users request help directly through our website.

Have up until now been happy customers…

Have up until now been happy customers and even got them 3-4 more clients in Denmark. However, for the last week they have blocked 5 of our FAQ portals and have waisted our time with various explanations etc. Yesterday we found out ourselves that they have blocked us because we use our own SSL certificates. When we created our first portal this was allowed with them. If you change something like this in your conditions, why don't FD then advise before closing most our portals with no ...

Great Help Desk Software

What do you like best? Fresh desk is a simple help desk software that all our staff can pick up easily What do you dislike? customisations on our help desk main page What problems are you solving with the product? What benefits have you realized? Fresh desk has helped improve our support workflow

Good for sales

What do you like best? Its learning curve is short in relation to other similar software providing an advantage at teh moment being agile and fast at work. The tickets that it generates are really sorted so that you can have a good administration with the clients that have been attended that have problems or doubts. I have had a good experience with Freshdesk technical support, they very friendly when it comes to resolving a question. What do you dislike? You should improve the ...

Free ticketing system, not bad

What do you like best? we don't need the paid features so we're ok with the free tier for now, it has everything we need like assigning tickets to different agents and ticket creation by email, also customisable messages for new and closed tickets are good What do you dislike? It is kind of difficult to see which tickets are outstanding if you're both an agent and a supervisor, you have to change settings in the sidebar to do it, there should be two screens one for supervisors and one ...