Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Worst customer support I ever…

Worst customer support I ever experienced.

Worst customer support I ever…

Worst customer support I ever experienced.

Never ever start a free trial with…

Never ever start a free trial with Freshdesk. Even though I cancelled in writing their agent upgraded me and extended my "free" trial. Then I was charged for 3 months in a row even though I had cancelled by email before the trial ended, and before the trial was due to expire anyway without express renewal. I have send files, screenshots, written and talked on the phone with them and they refuse to refund my money. I never even used the service!

Never ever start a free trial with…

Never ever start a free trial with Freshdesk. Even though I cancelled in writing their agent upgraded me and extended my "free" trial. Then I was charged for 3 months in a row even though I had cancelled by email before the trial ended, and before the trial was due to expire anyway without express renewal. I have send files, screenshots, written and talked on the phone with them and they refuse to refund my money. I never even used the service!

Absolutely great ! Thats a great sollution for the professional companies dealing with many clients

What do you like best? Everything about Freshdesk! I really enjoy working with Freshdesk because its a really easy tool to deal with all the emails and to keep them in order. The assigning part to the agents it's great ! also the fact that you can add own filters, add the tags. Very helpful when you deal with massive amounts of the emails What do you dislike? So far I have no complaints, I only would change it to be more clear when comes to analytics. Recommendations to others ...

Customer service circumstantially.

What do you like best? Freshdesk has really occupied a very important place in the operation of our company, I consider that this platform has contributed the best functions and has perfected its features towards the user every day. I consider that this platform has given me the necessary to have a good performance and a correct implementation. During my experience, several positive factors emerged which correctly enhanced the results so that they could be noticed in the company, these ...

Service is highly unreliable

Service is highly unreliable, and if something significant happens - don't expect Freshdesk to be available to help you. It can take 2-4 days to get a hold of someone EVEN IF YOU ARE FUNCTIONALLY SHUT DOWN.Here was our experience: We had been using Freshdesk for 3-4 years and were relative experts on our plan. We arranged to make a change to our Freshdesk plan to switch to a multi-product platform. We upgraded to a plan costing 7x our current cost per user and requested to speak with a ...

The new interface is very clean and easy to navigate.

What do you like best? Easily integrates with custom domains for seamless consumer expertise.Tagging and reassigning is simple. Mobile apps work well and permit for simple use across multiple platforms (particularly helpful once operating remotely). Lots of nice options at intervals the free set up. The free set up permits for a good quantity of branding/customization of consumer portal. What do you dislike? The login answer drives Pine Tree State barmy. As AN Agent, I even have to ...

Good software for Customer Support

What do you like best? It's user friendly and easy enough to learn to use.Their customer support is great. It's a good system to open and close tickets and interact with clients. What do you dislike? I have experience no downsides, my experience has been good so far What problems are you solving with the product? What benefits have you realized? Provide customer support

This has made me more productive

What do you like best? Organizational and prompt responds with so many cool features like adding solutions, inventory, etc What do you dislike? nothing yet. i have not noticed any thing yet. Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? It related issues and this has been productive for me.