Freshdesk Reviews in October 2026: User Ratings, Pros & Cons

Freshdesk is a good platform for small business

Freshdesk is a good platform for supporting customers. The changes they make often add benefits to our company. Some features need more work and some visibility is lost from an IT perspective. Overall the system performs as expected. Support for the product is always available and friendly.

The service has been excellent and they…

The service has been excellent and they are always adding new features that improve the overall experience for me and my team.

Easy to use interface

Easy to use interface with excellent features. Helped us improve our customer success processes. The reporting function provides great analytics to help the team make better decisions. The canned responses and dispatcher helped our agents resolve issues much quicker. Overall our customer satisfaction rate increased almost by 30% after implementing the system.

User Friendly tool :-)

User Friendly tool :-)

Highly Recommended!!!

We have been using Freshdesk services from years now. It has always been a best experience for us with the services they provide. And the plus point is all support request's are answered within a day and are resolved within a turnaround of less then 3 days. Highly recommended!!

Freshdesk is a fine support portal

Freshdesk is a fine support portal. It does have its limitations that are frustrating but likely other support portals also have limitations. The thing that makes me most unhappy is their support. Never do they suggest a web meeting, which often would take 5 minutes to resolve an issue, vs 30 minutes to type back and forth the explain the issue, etc... Also, that chat window they have you use to interact with support is so tiny that is hard to use and gets frustrating. Lastly, they never ...

Freshdesk is wonderful!

We've been using Freshdesk for over two years now and could not be happier. It is the perfect tool to keep us in touch with our practices and helps us to be more accountable to them. I love the ease of use and the way it's laid out makes it very easy to understand our metrics. Great product!

Freshdesk helped get our service…

Freshdesk helped get our service department to get organized and stay on top of customer tickets to ensure nothing was missed and confirmed customer complete resolution!

The Perfect Platform

Freshdesk has been the ultimate solution for our organization and our customers. The platform comes with a stellar level of support and knowledge bases to help you maximize it for your business needs. I would highly recommend this product to anyone that is looking to provide excellent service and support to their customers.

Earned a 5 star, not given

Freshdesk keeps getting better and better. When we started working with Freshdesk I'd have rated it 3 1/2 stars. However, they keep upgrading and making it very user-friendly and robust. Freshdesk works with you on the best plan based on your budget, a big plus, and their support is always there when needed. It makes our job easier!