9.5
Spot Score
Freshdesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your support team to excel.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Reviews & Ratings
Spotsaas Editor’s POV
Freshdesk is a cloud-based help desk platform that handles support across email, chat, phone, and social media in a single inbox. Before shortlisting, verify that your team's workflow matches Freshdesk's ticket-based model—it works well for high-volume support teams but may feel rigid if you need custom case management. Check whether the automation rules meet ...Read more
Freshdesk pros and cons
Multi-channel support
User-friendly interface
Real-time collaboration
Customizable workflows
Limited offline capabilities
Can become expensive with add-ons
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Showing 521-530 out of 722
GM
Glen Marx
12/17/19
A very robust and stable platform with…
A very robust and stable platform with excellent customer service.
JV
Josh Vernon
12/17/19
Love Freshdesk and the Freshworks suite…
Love Freshdesk and the Freshworks suite of products. Easy to use, very flexible, tons of apps that are easy to integrate. Their reporting systems are still a work in progress but easy to export. Great people and fast service.
MJ
Michael Jack
12/17/19
I cannot state how much the Freshdesk…
I cannot state how much the Freshdesk team has helped us in the five years or more as a support and services organization. Within Freshdesk we have all the tools to continue providing world class support to our customers. Additionally the Freshdesk team has been a great partner of ours in listening to feedback and working to better improve things for our team.
RI
Reza Islam
12/17/19
we would struggle without this important tool
Using this tool now for 5 years globally, and seen it develop in that time based on customer need to which we have benefitted. It has helped us engineer/design a process, and really have a think about understanding how we communicate with internal clients. The reporting feature provides great analytics to help improve processes. In summary this is a win for us, and we would struggle without this important tool.
BB
Bhavya Bhavsar
12/16/19
Highly Recommended!!!
We have been using Freshdesk services from years now. It has always been a best experience for us with the services they provide. And the plus point is all support request's are answered within a day and are resolved within a turnaround of less then 3 days. Highly recommended!!
DS
Darla Sadler
12/16/19
Freshdesk is a fine support portal
Freshdesk is a fine support portal. It does have its limitations that are frustrating but likely other support portals also have limitations. The thing that makes me most unhappy is their support. Never do they suggest a web meeting, which often would take 5 minutes to resolve an issue, vs 30 minutes to type back and forth the explain the issue, etc... Also, that chat window they have you use to interact with support is so tiny that is hard to use and gets frustrating. Lastly, they never ...
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A
Amy
12/16/19
Freshdesk is wonderful!
We've been using Freshdesk for over two years now and could not be happier. It is the perfect tool to keep us in touch with our practices and helps us to be more accountable to them. I love the ease of use and the way it's laid out makes it very easy to understand our metrics. Great product!
JW
John Warrick
12/16/19
Freshdesk helped get our service…
Freshdesk helped get our service department to get organized and stay on top of customer tickets to ensure nothing was missed and confirmed customer complete resolution!
BM
Brandon Mulina
12/12/19
The Perfect Platform
Freshdesk has been the ultimate solution for our organization and our customers. The platform comes with a stellar level of support and knowledge bases to help you maximize it for your business needs. I would highly recommend this product to anyone that is looking to provide excellent service and support to their customers.
RJ
Ray J.
12/11/19
5-Star Product!! 5-Star Support!!
Working in FreshDesk as an agent has been an amazing experience all the way around. The tools are extremely intuitive and the help from FreshDesk Support Staff is second to none.If given the opportunity, I would definitely recommend FreshDesk as the platform to use for email support in a small-business environment hands-down.~RayJ4Patriots Digital Support
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].