Freshdesk Reviews in October 2026: User Ratings, Pros & Cons

I cannot state how much the Freshdesk…

I cannot state how much the Freshdesk team has helped us in the five years or more as a support and services organization. Within Freshdesk we have all the tools to continue providing world class support to our customers. Additionally the Freshdesk team has been a great partner of ours in listening to feedback and working to better improve things for our team.

Freshdesk rocks!!!!

Freshdesk has greatly improved our client services by offering email, phone, text and social media all under one platform. We are looking forward to expanding our usage to include web and chat, as well. The only challenges we have faced are with the 3rd party Instagram application integration, but are hopeful to have that resolved soon. I would highly recommend Freshdesk to anyone. You cannot beat the services and price.

we would struggle without this important tool

Using this tool now for 5 years globally, and seen it develop in that time based on customer need to which we have benefitted. It has helped us engineer/design a process, and really have a think about understanding how we communicate with internal clients. The reporting feature provides great analytics to help improve processes. In summary this is a win for us, and we would struggle without this important tool.

Freshdesk is the number one platform…

Freshdesk is the number one platform for our department. It contains everything we need to communicate and make sure that our "customers" are satisfied. Fast customer service when responses are needed.

Love Freshdesk and the Freshworks suite…

Love Freshdesk and the Freshworks suite of products. Easy to use, very flexible, tons of apps that are easy to integrate. Their reporting systems are still a work in progress but easy to export. Great people and fast service.

Freshdesk is great

Freshdesk is great! The software is very easy to use and incredibly helpful for our company. Their customer service is typically good, but sometimes seems like the agents don't understand English well (especially the really technical aspects) or don't understand the technology well when working on some higher level questions. In general, I highly recommend Freshdesk!

Great software!

Great software. Pretty user interface

FreshDesk has been quite enjoyable over the last 2 years!

3 of our support members (including myself) use FreshDesk every single day, as it's a key component to our job! We find it very convenient and easy to jump in and out of tickets, and we enjoy being able to see who's viewing tickets and who's currently responding. We ran into a couple of issues earlier this year, that had to deal with a bug between the FreshDesk and Atlassian-Jira integration. Thankfully, after some time, we were able to resolve the bug thanks to your support and dev team ...

Nice Helpdesk system

It's a great tool in a lot of ways. There are some drawbacks, but their support team has been responsive and helpful.

FreshDesk meets most of our needs

FreshDesk meets most of our needs, but occasional bugs (which we report) and a lack of integration into our existing project management suite prevent it from being a five-star solution for our company.