9.5
SpotScore
Freshdesk Reviews in October 2026: User Ratings, Pros & Cons
Empower your support team to excel.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Reviews & Ratings
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Spotsaas Editor’s POV
Freshdesk is a cloud-based help desk platform that handles support across email, chat, phone, and social media in a single inbox. Before shortlisting, verify that your team's workflow matches Freshdesk's ticket-based model—it works well for high-volume support teams but may feel rigid if you need custom case management. Check whether the automation rules meet ...Read more
Freshdesk pros and cons
Multi-channel support
User-friendly interface
Real-time collaboration
Customizable workflows
Limited offline capabilities
Can become expensive with add-ons
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Showing 501-510 out of 722
TP
Tyler P.
12/18/19
A lot of great functionality makes FD…
A lot of great functionality makes FD hard to replace. Have seen some great enhancements come out since we jumped aboard in May 2017.As the operations manager for our support team, the automations and scenario automations are great. JIRA Plus integration is great and helps us manage defects. Keeps us as efficient as possible. The new analytics feature seems good, although my first experience with it was not great (ran into defects when trying to clone and customize a report). Overall, our ...
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RN
Robert Niedosmialek
12/17/19
Moving from OTRS to Freshdesk has been…
Moving from OTRS to Freshdesk has been a challenge for adjusting out current process which were by no means great but Freshdesk support has been there all the way and terrific at helping us with our transition into the Freshdesk platform. This platform continues to grow at an outstanding rate and appreciate all the efforts in knowing we are using the right help desk system for our company.
TF
Tim Franklin
12/17/19
It has been great to utilize Freshdesk…
It has been great to utilize Freshdesk for our company's help desk platform. We have seen an increase in customer initiation, better communication and higher level of agent accountability.
TB
Tyler Brewer
12/17/19
Productivity is off the charts
Freshdesk has made managing tickets super easy and has greatly increased my productivity!I love the options this tool has.
HC
Hawken Cort
12/17/19
Freshdesk is amazing!
Freshdesk is amazing! We've been using it for a while now and have had no regrets with it. All of our Agents have been enjoying how easily it all works together and enjoy seeing the leaderboard to see where they place. The Customer Service is top-notch and very quick to answer any and all questions that we may have. Thank you all very much for this amazing product!
GM
Glen Marx
12/17/19
A very robust and stable platform with…
A very robust and stable platform with excellent customer service.
MS
Mohammad Siddiqui
12/17/19
I have been using freshdesk for over 4…
I have been using freshdesk for over 4 years now.I have used it as a user, a supervisor and now over 2 years as an administrator. They have made it easy in every sense to make support a breeze for beginners and veterans.Freshdesk has set the standard for what a helpdesk is supposed to be.
DS
David Scott
12/17/19
Found FreshDesk through first using…
Found FreshDesk through first using their other product FreshChat and have since been delighted to continue to use their ever evolving suite of software for all of our support aspects.
GS
Gina Stoudenmire
12/17/19
Happy Freshdesk customer and user for…
Happy Freshdesk customer and user for 6+ users. They continually make updates to improve user experience. No plans to change our Helpdesk software in the near future.
M
Mike
12/17/19
I’ve used a lot of helpdesk ticketing…
I’ve used a lot of helpdesk ticketing systems, freshdesk is one of the best with it many, many integrations. It works with all of our internal systems!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].