Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Intuitive, Easy To Use and Awesome Support.

Around the beginning of the year, we've been using Freshdesk as our support platform and it's been great. From neat UI design to the exceptional customer service, to the easy and robust customization; it's been a pleasurable experience all around. There are many features and tools at your disposal, but the design is very simple so the learning curve is far from long. There were times when we needed certain functionalities and their friendly support team would quickly point us in the right ...

FreshDesk has been quite enjoyable over the last 2 years!

3 of our support members (including myself) use FreshDesk every single day, as it's a key component to our job! We find it very convenient and easy to jump in and out of tickets, and we enjoy being able to see who's viewing tickets and who's currently responding. We ran into a couple of issues earlier this year, that had to deal with a bug between the FreshDesk and Atlassian-Jira integration. Thankfully, after some time, we were able to resolve the bug thanks to your support and dev team ...

Happy Freshdesk customer and user for…

Happy Freshdesk customer and user for 6+ users. They continually make updates to improve user experience. No plans to change our Helpdesk software in the near future.

The service has been excellent and they…

The service has been excellent and they are always adding new features that improve the overall experience for me and my team.

Freshdesk is the number one platform…

Freshdesk is the number one platform for our department. It contains everything we need to communicate and make sure that our "customers" are satisfied. Fast customer service when responses are needed.

Freshdesk rocks!!!!

Freshdesk has greatly improved our client services by offering email, phone, text and social media all under one platform. We are looking forward to expanding our usage to include web and chat, as well. The only challenges we have faced are with the 3rd party Instagram application integration, but are hopeful to have that resolved soon. I would highly recommend Freshdesk to anyone. You cannot beat the services and price.

Nice Helpdesk system

It's a great tool in a lot of ways. There are some drawbacks, but their support team has been responsive and helpful.

Found FreshDesk through first using…

Found FreshDesk through first using their other product FreshChat and have since been delighted to continue to use their ever evolving suite of software for all of our support aspects.

Easy to use interface

Easy to use interface with excellent features. Helped us improve our customer success processes. The reporting function provides great analytics to help the team make better decisions. The canned responses and dispatcher helped our agents resolve issues much quicker. Overall our customer satisfaction rate increased almost by 30% after implementing the system.

I’ve used a lot of helpdesk ticketing…

I’ve used a lot of helpdesk ticketing systems, freshdesk is one of the best with it many, many integrations. It works with all of our internal systems!