9.5
Spot Score
Freshdesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your support team to excel.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Reviews & Ratings
Spotsaas Editor’s POV
Freshdesk is a cloud-based help desk platform that handles support across email, chat, phone, and social media in a single inbox. Before shortlisting, verify that your team's workflow matches Freshdesk's ticket-based model—it works well for high-volume support teams but may feel rigid if you need custom case management. Check whether the automation rules meet ...Read more
Freshdesk pros and cons
Multi-channel support
User-friendly interface
Real-time collaboration
Customizable workflows
Limited offline capabilities
Can become expensive with add-ons
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Showing 471-480 out of 722
H
HMeza
12/27/19
The platform is well thought out and…
The platform is well thought out and includes flexible automation functionality to route tickets to agents or teams of agents and based on keywords.
RB
Rob Burns
12/27/19
Great features, easy to use
While I am fairly new to Freshdesk, I am impressed with the combination of a powerful, yet easy to navigate program. I will be diving deeper into Freshdesk to see how it's capabilities can further help our organization to run smoothly.
LC
Laura Comstock
12/26/19
Essential business tool
We starting using FreshDesk about 3 years ago and have found it to be an essential business tool. It has evolved into a platform that manages all of our helpdesk tickets, knowledge base and agent performance assessments. I highly recommend them - always very helpful and resourceful when issues come up.
VS
Vinit Sharma
12/24/19
Freshdesk is practical and elegant
Freshdesk enables business of all ranges with a professional support desk. Practical to use and elegant in experience.
MG
Matt Going
12/24/19
We've been very happy with…
We've been very happy with FreshDesk...highly recommend their platform.
KK
Kyle Kluska
12/24/19
The best customer service app PERIOD
We've been using Freshdesk now for over 5 years in our ecommerce business. It is a crucial piece to our workflow and customer service. Probably the best SAAS product we've ever used!
N
Nathan
12/23/19
Great Tool
We love Freshdesk. It's simple and has the features we need to deliver great customer service on a daily basis.
A
Alex
12/23/19
We've been with FreshDesk for 4 years…
We've been with FreshDesk for 4 years now. The company is awesome. Their support is helpful. The product has improved substantially. Highly recommended. If there is a single feature that FreshDesk has and you want, I'd go with FreshDesk over any alternative.
GR
Gina Rheinschild
12/23/19
Freshdesk has been a helpful tool…
Freshdesk has been a helpful tool organzing and responding to our company's customers. I have also had to reach out to Freshdesk for support twice and both times, my concerns were handled promptly and professionally.
M
Mark
12/23/19
Great Product for Any Company!
Great Service!! helps our company in so many ways including sales support department, IT requests, Purchasing issues, and so many more things!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].