Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Cost efficient CS Solution

Freshdesk offers a cost efficient solution to the solution for customer service. The ability to have email, chat, social media & phone services for multiple platforms within a single customer service team for a fair price helps bring out the highest possible ROI for our business.

Very fast and intuitive to use

Very fast and intuitive to use. When we have needed help with something freshdesk has been responsive. The organization loves using it.

Best support portal software I've ever…

Best support portal software I've ever used!

Highly recommend!

Highly recommend using Freshdesk for all your customer service or generic inbox needs! I've been on the platform for just over a year now and can confidently say that Freshdesk has made handling our customer service requests seamless. The platform is easy to navigate for even the most basic user.

Good and would like some changes!

Honestly it's a very good tool, but I would love to see more analytics around Knowledge base articles

The good and the bad

This review is solely for our Freshdesk and not their other Freshworks products which we have also used. I cannot justify giving a 5-star or 4-star rating, as our experience has been less than extraordinary. I also cannot give a 1-star or 2-star rating, knowing how hard they tried to make things right when they went wrong.The good: -Freshdesk beats it's competitors in pricing and features.-Freshdesk made mistakes but owned up to them and did what they could to save us as a client, showing ...

Freshdesk improved our customer relations while increasing reporting ability.

This is by far the easiest to use/setup ticketing system that we have implemented while still having every feature that we have wanted! In addition to the existing features, they are constantly pushing updates based on the feedback they have received.

Freshdesk has been excellent

Freshdesk has been excellent, from the phone app to the customization's we can do to tickets coming into the system. We are using it as an internal help desk ticketing system and it has been a huge upgrade from our previous system.

We have been using freshdesk for over 2…

We have been using freshdesk for over 2 years now. Awesome is the experience I can tell. The new UI was huge leap for us this year but it was very quick to adapt and impressive at least. I rarely got in touch with support this year. Seamless year I would say. Great work guys!

Fresdesk is a fantastic CRM

Freshdesk is a stable, powerful CRM. We have been using it for over a year now and I can't recommend it enough.