9.5
Spot Score
Freshdesk Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Reviews & Ratings
Spotsaas Editor’s POV
Freshdesk is a cloud-based help desk platform that handles support across email, chat, phone, and social media in a single inbox. Before shortlisting, verify that your team's workflow matches Freshdesk's ticket-based model—it works well for high-volume support teams but may feel rigid if you need custom case management. Check whether the automation rules meet ...Read more
Freshdesk pros and cons
Multi-channel support
User-friendly interface
Real-time collaboration
Customizable workflows
Limited offline capabilities
Can become expensive with add-ons
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Showing 201-210 out of 722
JL
Joseph L
03/20/23
"Freshdesk is a game-changer for customer support"
What do you like best about Freshdesk? Freshdesk has completely transformed the way we handle customer inquiries. It's an all-in-one platform that's incredibly user-friendly and intuitive, making it easy for our team to manage tickets, track customer interactions, and collaborate on solutions. The automation features are particularly impressive, allowing us to streamline our workflows and respond to customers more efficiently. We also love the reporting and analytics tools, which provide ...
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JL
Joseph L
03/20/23
"Freshdesk is a game-changer for customer support"
What do you like best about Freshdesk? Freshdesk has completely transformed the way we handle customer inquiries. It's an all-in-one platform that's incredibly user-friendly and intuitive, making it easy for our team to manage tickets, track customer interactions, and collaborate on solutions. The automation features are particularly impressive, allowing us to streamline our workflows and respond to customers more efficiently. We also love the reporting and analytics tools, which provide ...
Read more
RK
Rohit K
02/24/23
"Best CRM tool user friendly"
What do you like best about Freshdesk? 1. It is very user friendly 2. It's perfect for maintaining a CSAT score 3. Best reminders to close the ticket as per your TAT 4. You can priorities your tickets What do you dislike about Freshdesk? Need little work on reminders if the ticket is not closed as per the TAT. What problems is Freshdesk solving and how is that benefiting you? Freshdesk solves the sorting of email flow distribution. It gives the benefit of closing a high volume of open ...
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RK
Rohit K
02/24/23
"Best CRM tool user friendly"
What do you like best about Freshdesk? 1. It is very user friendly 2. It's perfect for maintaining a CSAT score 3. Best reminders to close the ticket as per your TAT 4. You can priorities your tickets What do you dislike about Freshdesk? Need little work on reminders if the ticket is not closed as per the TAT. What problems is Freshdesk solving and how is that benefiting you? Freshdesk solves the sorting of email flow distribution. It gives the benefit of closing a high volume of open ...
Read more
YR
Yashwanth R
02/21/23
"Freshers can easily understand this software"
What do you like best about Freshdesk? Better in sending response to customers it's useful to organization What do you dislike about Freshdesk? We need to refresh always add note is not working properly What problems is Freshdesk solving and how is that benefiting you? We can close all tickets in bulk and merge it
YR
Yashwanth R
02/21/23
"Freshers can easily understand this software"
What do you like best about Freshdesk? Better in sending response to customers it's useful to organization What do you dislike about Freshdesk? We need to refresh always add note is not working properly What problems is Freshdesk solving and how is that benefiting you? We can close all tickets in bulk and merge it
MA
Mücahit A
02/12/23
"Freshdesk experience"
What do you like best about Freshdesk? Freshdesk is very fast and helpful system to solve customer problem tickets, You can easily filter your tickets by the filter section and you can provide great customer service to your customers What do you dislike about Freshdesk? I don't have any downside of fresh desk. It has all the things that I need so maybe you can add a live chat option as improvement. I know it has mailing, but as I mentioned live chat could be great for this system. What ...
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MA
Mücahit A
02/12/23
"Freshdesk experience"
What do you like best about Freshdesk? Freshdesk is very fast and helpful system to solve customer problem tickets, You can easily filter your tickets by the filter section and you can provide great customer service to your customers What do you dislike about Freshdesk? I don't have any downside of fresh desk. It has all the things that I need so maybe you can add a live chat option as improvement. I know it has mailing, but as I mentioned live chat could be great for this system. What ...
Read more
J
jody
01/10/23
Excellent support
Excellent support, good ticket desk product. I wouldn't use anything else
J
jody
01/10/23
Excellent support
Excellent support, good ticket desk product. I wouldn't use anything else
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].