9.5
Spot Score
Freshdesk Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshdesk Reviews & Ratings
Spotsaas Editor’s POV
Freshdesk is a cloud-based help desk platform that handles support across email, chat, phone, and social media in a single inbox. Before shortlisting, verify that your team's workflow matches Freshdesk's ticket-based model—it works well for high-volume support teams but may feel rigid if you need custom case management. Check whether the automation rules meet ...Read more
Freshdesk pros and cons
Multi-channel support
User-friendly interface
Real-time collaboration
Customizable workflows
Limited offline capabilities
Can become expensive with add-ons
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Showing 191-200 out of 722
VG
Vishesh G
04/04/23
"Freshdesk - a tool which simplifies everyday hustle"
What do you like best about Freshdesk? Easy to use interface,Mutichannel support,Automations for segregating tickets,Reporting and analytics and various third party apps integrations are some of the key factors which I like about freshdesk. What do you dislike about Freshdesk? Limited customization options, pricing,reporting limitations are some of the factors which I dislike about freshdesk. What problems is Freshdesk solving and how is that benefiting you? Ticket Management, Automations, ...
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BH
Billy H
04/04/23
"Best ticket system for IT"
What do you like best about Freshdesk? We have found Freshdesk's layout simple and the app works a treat. It has helped increase our support tickets resolution time down to a minimum and increase productivity within the team. What do you dislike about Freshdesk? The cost, for a big team of users this can end up quite costly. I think it would be ideal for education pricing to be more affordable as school budgets are very tight. What problems is Freshdesk solving and how is that benefiting ...
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AU
Anonymous User
04/04/23
"Freshdesk experience"
What do you like best about Freshdesk? A lot of useful features. Really dynamic options and it's easy to configure. What do you dislike about Freshdesk? Possibly the huge number of options and it may be hard to find the right feature What problems is Freshdesk solving and how is that benefiting you? It solves communication problems so it's easy to talk to the customers
SK
Shaik K
04/04/23
"Tool Is very user-friendly."
What do you like best about Freshdesk? Automation...Very user friendly and easy What do you dislike about Freshdesk? Customer support is very supportive when they connect with clients, but getting connected with them is a big task What problems is Freshdesk solving and how is that benefiting you? Helping us by giving various reports, easy to use
AU
Anonymous User
04/04/23
"Great!"
What do you like best about Freshdesk? I like the flexibility it offers us as a business, it allows us to customise the system to meet different SLA targets across different products. Freshdesk offers a full range of analytics that also helps us drill down into the data. What do you dislike about Freshdesk? I would like the option to amend the priority levels of tickets, currently the system default doesn't always work with our customers. What problems is Freshdesk solving and how is that ...
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SK
Shaik K
04/04/23
"Tool Is very user-friendly."
What do you like best about Freshdesk? Automation...Very user friendly and easy What do you dislike about Freshdesk? Customer support is very supportive when they connect with clients, but getting connected with them is a big task What problems is Freshdesk solving and how is that benefiting you? Helping us by giving various reports, easy to use
AU
Anonymous User
04/04/23
"Freshdesk experience"
What do you like best about Freshdesk? A lot of useful features. Really dynamic options and it's easy to configure. What do you dislike about Freshdesk? Possibly the huge number of options and it may be hard to find the right feature What problems is Freshdesk solving and how is that benefiting you? It solves communication problems so it's easy to talk to the customers
BH
Billy H
04/04/23
"Best ticket system for IT"
What do you like best about Freshdesk? We have found Freshdesk's layout simple and the app works a treat. It has helped increase our support tickets resolution time down to a minimum and increase productivity within the team. What do you dislike about Freshdesk? The cost, for a big team of users this can end up quite costly. I think it would be ideal for education pricing to be more affordable as school budgets are very tight. What problems is Freshdesk solving and how is that benefiting ...
Read more
DV
Daniela V
03/21/23
"Easy to use, good support"
What do you like best about Freshdesk? How easy it is to use and the many integrations it has What do you dislike about Freshdesk? Whenever I reach out to support via chat, if I don't answer on time, I am assigned to a new agent EVERY TIME and NOTHING is more frustrating for a customer than repeating themselves about their issue. What problems is Freshdesk solving and how is that benefiting you? Providing customer support in one channel
DV
Daniela V
03/21/23
"Easy to use, good support"
What do you like best about Freshdesk? How easy it is to use and the many integrations it has What do you dislike about Freshdesk? Whenever I reach out to support via chat, if I don't answer on time, I am assigned to a new agent EVERY TIME and NOTHING is more frustrating for a customer than repeating themselves about their issue. What problems is Freshdesk solving and how is that benefiting you? Providing customer support in one channel
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].