9.5
Spot Score
Empower your support team to excel.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
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Showing 191-200 out of 722
AU
Anonymous User
04/04/23
"Freshdesk experience"
What do you like best about Freshdesk? A lot of useful features. Really dynamic options and it's easy to configure. What do you dislike about Freshdesk? Possibly the huge number of options and it may be hard to find the right feature What problems is Freshdesk solving and how is that benefiting you? It solves communication problems so it's easy to talk to the customers
BH
Billy H
04/04/23
"Best ticket system for IT"
What do you like best about Freshdesk? We have found Freshdesk's layout simple and the app works a treat. It has helped increase our support tickets resolution time down to a minimum and increase productivity within the team. What do you dislike about Freshdesk? The cost, for a big team of users this can end up quite costly. I think it would be ideal for education pricing to be more affordable as school budgets are very tight. What problems is Freshdesk solving and how is that benefiting ...
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SK
Shaik K
04/04/23
"Tool Is very user-friendly."
What do you like best about Freshdesk? Automation...Very user friendly and easy What do you dislike about Freshdesk? Customer support is very supportive when they connect with clients, but getting connected with them is a big task What problems is Freshdesk solving and how is that benefiting you? Helping us by giving various reports, easy to use
AU
Anonymous User
04/04/23
"Great!"
What do you like best about Freshdesk? I like the flexibility it offers us as a business, it allows us to customise the system to meet different SLA targets across different products. Freshdesk offers a full range of analytics that also helps us drill down into the data. What do you dislike about Freshdesk? I would like the option to amend the priority levels of tickets, currently the system default doesn't always work with our customers. What problems is Freshdesk solving and how is that ...
Read more
BH
Billy H
04/04/23
"Best ticket system for IT"
What do you like best about Freshdesk? We have found Freshdesk's layout simple and the app works a treat. It has helped increase our support tickets resolution time down to a minimum and increase productivity within the team. What do you dislike about Freshdesk? The cost, for a big team of users this can end up quite costly. I think it would be ideal for education pricing to be more affordable as school budgets are very tight. What problems is Freshdesk solving and how is that benefiting ...
Read more
AU
Anonymous User
04/04/23
"Great!"
What do you like best about Freshdesk? I like the flexibility it offers us as a business, it allows us to customise the system to meet different SLA targets across different products. Freshdesk offers a full range of analytics that also helps us drill down into the data. What do you dislike about Freshdesk? I would like the option to amend the priority levels of tickets, currently the system default doesn't always work with our customers. What problems is Freshdesk solving and how is that ...
Read more
AU
Anonymous User
04/04/23
"Freshdesk experience"
What do you like best about Freshdesk? A lot of useful features. Really dynamic options and it's easy to configure. What do you dislike about Freshdesk? Possibly the huge number of options and it may be hard to find the right feature What problems is Freshdesk solving and how is that benefiting you? It solves communication problems so it's easy to talk to the customers
SK
Shaik K
04/04/23
"Tool Is very user-friendly."
What do you like best about Freshdesk? Automation...Very user friendly and easy What do you dislike about Freshdesk? Customer support is very supportive when they connect with clients, but getting connected with them is a big task What problems is Freshdesk solving and how is that benefiting you? Helping us by giving various reports, easy to use
DV
Daniela V
03/21/23
"Easy to use, good support"
What do you like best about Freshdesk? How easy it is to use and the many integrations it has What do you dislike about Freshdesk? Whenever I reach out to support via chat, if I don't answer on time, I am assigned to a new agent EVERY TIME and NOTHING is more frustrating for a customer than repeating themselves about their issue. What problems is Freshdesk solving and how is that benefiting you? Providing customer support in one channel
DV
Daniela V
03/21/23
"Easy to use, good support"
What do you like best about Freshdesk? How easy it is to use and the many integrations it has What do you dislike about Freshdesk? Whenever I reach out to support via chat, if I don't answer on time, I am assigned to a new agent EVERY TIME and NOTHING is more frustrating for a customer than repeating themselves about their issue. What problems is Freshdesk solving and how is that benefiting you? Providing customer support in one channel
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
