9.5
Spot Score
Freshdesk Reviews in July 2026: User Ratings, Pros & Cons
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Freshdesk Reviews & Ratings
Spotsaas Editor’s POV
Freshdesk is a cloud-based help desk platform that handles support across email, chat, phone, and social media in a single inbox. Before shortlisting, verify that your team's workflow matches Freshdesk's ticket-based model—it works well for high-volume support teams but may feel rigid if you need custom case management. Check whether the automation rules meet ...Read more
Freshdesk pros and cons
Multi-channel support
User-friendly interface
Real-time collaboration
Customizable workflows
Limited offline capabilities
Can become expensive with add-ons
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Showing 211-220 out of 722
A
Abhijit
11/08/22
ease of usage
Date of experience: November 09, 2022
R
Rafael
11/08/22
It has been a great experience
It has been a great experience. However today whenever I log in it takes me directly to a resolved ticket page and continues to loop. I am unable to navigate to other freshdesk tickets.
C
Carlos
11/08/22
Freshdesk is a very good solution for…
Freshdesk is a very good solution for the Helpdesk
F
Fernando
11/08/22
Talk about taking one of the best business decisions I have ever made
We come from a Zendesk background which was not the greatest when it comes to support. We made the switch to Freshworks right around Aug 2020 right in the middle of the Covid19 Pandemic which was a tough uncertain stage to make these type of decision. After two and a half long years I can honestly say that FreshWorks is probably the best CX Software that I have worked with. We are handling thousands of customers every day through the Omnichannel platform and have never been in a better ...
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S
Samantha
11/08/22
its easy to navigate
Date of experience: November 09, 2022
SR
Sarika Rana
11/08/22
Awareness
Co-worker and Seniors behaviour on team work is Excellent.
F
Ferney
11/08/22
Inventory PCs
Date of experience: November 09, 2022
J
Jera
11/08/22
Great ticket system
Date of experience: November 09, 2022
A
Adriana
11/06/22
Easy to use
Easy to use, helpfull and keep everything related to the same issue in the same place.
LJ
Lizier J
11/05/22
"How Freshdesk Omnichannel will make your life easier."
What do you like best about Freshworks Customer Service Suite? What I like the best about this product is the user interface and ease of access in terms of setting up and managing concerns inside the platform. What do you dislike about Freshworks Customer Service Suite? Freshdesk Omnichannel Integration has been improved so far but still lacks of native integrations that is high demand in different countries. Like Viber. What problems is Freshworks Customer Service Suite solving and how is ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].