9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 71-80 out of 630
SP
Sridhar P
08/20/23
"Very friendly to use."
What do you like best about Freshchat? Easy to use. User friendly.
SV
Sai Varma C
08/19/23
"How life has become more efficient to use the tool"
What do you like best about Freshchat? It is the most beautiful work place to work for me as I use it daily for my work where it is very easy to use and compatible, It is very easy to connect with different type of peoples across the world.
RS
Ravi s
08/19/23
"Freshchat review"
What do you like best about Freshchat? The rephrase option is about the fresh chat What do you dislike about Freshchat?
SV
Sai Varma C
08/19/23
"How life has become more efficient to use the tool"
What do you like best about Freshchat? It is the most beautiful work place to work for me as I use it daily for my work where it is very easy to use and compatible, It is very easy to connect with different type of peoples across the world.
AU
Anonymous User
08/18/23
"Time fly's by in expert. Never a dull moment"
What do you like best about Freshchat? The pace your time goes by extreemly fast What do you dislike about Freshchat?
PB
Parth B
08/18/23
"CRM platform that you can trust"
What do you like best about Freshchat? - Out of the box features - Quick integration
SS
Sakender S
08/18/23
"Simple Chat Application to manage business chat efficiently"
What do you like best about Freshchat? Freshchat instant push notification to mobile app which allow us to reply our customers in timely manner and chat support executive and answer to customer quries even from mobile app.
GK
Goapl K
08/18/23
"Efficient chat support for businesses"
What do you like best about Freshchat? The Customer profiling feature helps alot and different integration with e-commerce application shows deatils of customer alltogether in dashboard.
GK
Goapl K
08/18/23
"Efficient chat support for businesses"
What do you like best about Freshchat? The Customer profiling feature helps alot and different integration with e-commerce application shows deatils of customer alltogether in dashboard.
ML
Mar L
08/18/23
"It is a very good software, but with some limitations"
What do you like best about Freshchat? It is a very good software in general terms. It is a very easy to use tool. They offer many options for administrators to take control of the account and to fix possible errors that arise.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].