9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 61-70 out of 630
AK
Anisha K
08/30/23
"Chat accuracy"
What do you like best about Freshchat? I find very easy as the chats reopen after an incoming message . What do you dislike about Freshchat?
RY
Rimmi Y
08/30/23
"Chat Accuracy and efficiency"
What do you like best about Freshchat? Freshchat is a great platform for the start ups as it provide great connectivity with the customers. The best thing is that we can review years old chat for the work purpose. The efficiency is great as it helps us to proactively response to our customers.
AU
Anonymous User
08/30/23
"Exceptional Chat Support System !"
What do you like best about Freshchat? Freshchat has been one of the best chat support systems I have used till now. I have worked with multiple other chat support systems and I can confidently say that Freshchat is one of the best performed among them.
AK
Anisha K
08/30/23
"Chat accuracy"
What do you like best about Freshchat? I find very easy as the chats reopen after an incoming message . What do you dislike about Freshchat?
JK
Jasmeet K
08/26/23
"Fastest way to handle chats"
What do you like best about Freshchat? It is the fastest way to commincate with our customers. What do you dislike about Freshchat?
AU
Anonymous User
08/24/23
"Freshchat: revolutionizing customer communication and engagement"
What do you like best about Freshchat? From live chat to automated messages, the platform offers a comprehensive suite of tools that cater to various communication needs. The ability to seamlessly switch between conversations, view customer history, and collaborate internally has streamlined our customer interactions like never before
AU
Anonymous User
08/24/23
"Freshchat: revolutionizing customer communication and engagement"
What do you like best about Freshchat? From live chat to automated messages, the platform offers a comprehensive suite of tools that cater to various communication needs. The ability to seamlessly switch between conversations, view customer history, and collaborate internally has streamlined our customer interactions like never before
AU
Anonymous User
08/23/23
"The worst customer experience one would never hope for"
What do you like best about Freshworks? Freshdesk comes with plenty of features, options and marketplace apps to customize your company's service desk. Alltogether is a very verstalie solution and probably capable of handle most of your company's needs.
AU
Anonymous User
08/21/23
"Chat and chatbots"
What do you like best about Freshchat? Its easy in use and it's clear for the agents when a customer reaches out. We are able to create specific chat bots that helps to guide our customers aswel to select the correct subject matter.
SP
Sridhar P
08/20/23
"Very friendly to use."
What do you like best about Freshchat? Easy to use. User friendly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].