9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 81-90 out of 630
AU
Anonymous User
08/18/23
"Time fly's by in expert. Never a dull moment"
What do you like best about Freshchat? The pace your time goes by extreemly fast What do you dislike about Freshchat?
SS
Sakender S
08/18/23
"Simple Chat Application to manage business chat efficiently"
What do you like best about Freshchat? Freshchat instant push notification to mobile app which allow us to reply our customers in timely manner and chat support executive and answer to customer quries even from mobile app.
MM
Manoj M
08/17/23
"Good interface. User friendly and customised views"
What do you like best about Freshchat? Easy to use and AI-enabled which helps in communication. Customized view. User-friendly dashboard with graphs that can filter as per our needs. Ticket creation is good because it actually amends all the chat on a single click.
AU
Anonymous User
08/17/23
"User friendly - easy flow of conversation"
What do you like best about Freshchat? Chats have spell check and grammatical corrections, like the private note feature. Easy to add files for transfer to client. Easy flow of chat back and forth, canned remarks and message read notifications.
AU
Anonymous User
08/16/23
"Freshchat is user friendly and easy to use."
What do you like best about Freshchat? What is like the best about Freshchat is the design of the app that makes it easy to use and you may add a lot of templates which is important in answering chats.
CM
Colleen M
08/12/23
"great chat channel!"
What do you like best about Freshchat? FreshChat is very user friendly. It is easy for our patient's to use as well as the staff. It is helpful that it allows us to see when the patient has read the message.
KK
KANAGARAJ K
08/11/23
"OmniChannel Chat support simplified"
What do you like best about Freshchat? It's free to try and can be integrated with your webpage. A lot of automation can be added, let it be an initial response, collecting details when the agent is not available, bot suggestions, resolving and creating or merging with an existing one, etc
AU
Anonymous User
08/11/23
"Just works. Great support."
What do you like best about Freshchat? Crossplatform, great support and nice user interface! The free levels are good enought to realy try the product. What do you dislike about Freshchat?
YT
Yuvaraj T
08/11/23
"Notifications issue"
What do you like best about Freshchat? It is fast, user friendly, new features are there. What do you dislike about Freshchat?
MF
Mohammed F
08/11/23
"It's too easy to work"
What do you like best about Freshchat? Always i siad the freshchat are too easy to mange your work and provide service so the freshchat are designed an app to help the company to mange their work it
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].