9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 51-60 out of 630
MS
Mohit S
10/20/23
"First user experience"
What do you like best about Freshchat? It is easy to use and navigate through features. I also like its compatibility and learning skills. What do you dislike about Freshchat?
MZ
Mohammed Z
10/19/23
"Good AI powered chat box"
What do you like best about Freshchat? It's relevant, understands inputs. Gives near to accurate answers. What do you dislike about Freshchat?
RL
Rushika L
10/14/23
"Good User interface"
What do you like best about Freshchat? INTERFACE EASY TO USer and easily understand to everyone What do you dislike about Freshchat?
SJ
Shawn J
10/11/23
"It could be better"
What do you like best about Freshchat? Freshchat is one of the unique CRMs that is relatively easy to use and has its own AI assistance for summarizing and paraphrasing conversations. This makes customer support easy and offers an excellent user experience and what I especially admire about Freshchat is the features that it provides, like the ability to save your own customized replies and messages also that you can Implement other tools allows you to access them more quickly and easily ...
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SN
Sathya N
10/05/23
"Freshchat is simple and efficient for customer support"
What do you like best about Freshchat? Freshchat's user-friendly interface, real-time chat, and powerful automation simplify customer communication for an efficient and personalized experience.
RS
Rahul S
09/11/23
"Very easy to use for customer support on chat"
What do you like best about Freshchat? Pulling data for each day and dashboard appearance What do you dislike about Freshchat?
RS
Rahul S
09/11/23
"Very easy to use for customer support on chat"
What do you like best about Freshchat? Pulling data for each day and dashboard appearance What do you dislike about Freshchat?
AK
Ajay K
09/08/23
"Good one"
What do you like best about Freshchat? Very easy to use, all tools in one desk. Canned responses makes very easy to chat with customers. All needed tools will be there at one place. Overall very good.
AK
Ajay K
09/08/23
"Good one"
What do you like best about Freshchat? Very easy to use, all tools in one desk. Canned responses makes very easy to chat with customers. All needed tools will be there at one place. Overall very good.
RY
Rimmi Y
08/30/23
"Chat Accuracy and efficiency"
What do you like best about Freshchat? Freshchat is a great platform for the start ups as it provide great connectivity with the customers. The best thing is that we can review years old chat for the work purpose. The efficiency is great as it helps us to proactively response to our customers.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].