9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 41-50 out of 630
MN
Maria N
11/17/23
"Great service!"
What do you like best about Freshchat? The service is super streamlined and easy to use. I use it at a every-day frequency. There's no confusing menus, no excessive number of features, and everything looks organized and neatly positioned. I rarely encounter issues with the service, and whenever it has happened, the developer and customer support team is always quick to fix it.
AU
Anonymous User
11/17/23
"Great app with great functionalities"
What do you like best about Freshchat? Freshchat offers a seamless and intuitive chat experience for businesses. Its user-friendly interface, automated responses, and robust customization options make it a valuable tool for customer engagement. The platform's real-time analytics provide valuable insights, empowering businesses to enhance customer support. However, occasional glitches in the system may disrupt the flow. Overall, Freshchat is a reliable choice for companies seeking efficient ...
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PM
Paul M
11/17/23
"Great app to automate chats"
What do you like best about Freshchat? I can handle all my whatsapp and Meta chats easily in one place. Besides, I have an app and can control all chats and agents in charge of.
JB
Jennifer B
11/17/23
"User friendly software"
What do you like best about Freshchat? I like Freshchat because I can easily see customers with their concern and I can easily navigate it to answer those concerns. I can easily tag those concerns properly without having a hard time.
AU
Anonymous User
11/17/23
"Great app with great functionalities"
What do you like best about Freshchat? Freshchat offers a seamless and intuitive chat experience for businesses. Its user-friendly interface, automated responses, and robust customization options make it a valuable tool for customer engagement. The platform's real-time analytics provide valuable insights, empowering businesses to enhance customer support. However, occasional glitches in the system may disrupt the flow. Overall, Freshchat is a reliable choice for companies seeking efficient ...
Read more
AM
Abhishek M
10/27/23
"Great UI"
What do you like best about Freshchat? Freshchat has the best AI operated bot which has great responses. It gives a pleasure of using it. What do you dislike about Freshchat?
HK
Hassan K
10/26/23
"Powerful but not bug-free!"
What do you like best about Freshchat? I like the use of AI to assist in paraphrasing and summarizing conversations. Works great and doesn't hog down the system resources. I like that I am able to use it for different channels, and thus helping our customers in the most efficient way.
AU
Anonymous User
10/26/23
"Why we need to switch on fresh chat"
What do you like best about Freshchat? I like these mentioned features of freshchat 1) Intelligent chat routing
AK
Anand k
10/25/23
"Fresh chat review"
What do you like best about Freshchat? Fresh chat is one of the best CRM software I've used and the best part is about it's AI tool which helps in paraphrasing and summarising the conversation in a concise manner which saves a lot of time.
BA
Bhargav A
10/21/23
"Revolutionary customer engagement"
What do you like best about Freshchat? As a frequent user of Freshchat, I have experienced its fabulous ease of use and versatile customer support capabilities. Its become an essential tool for me in providing exceptional customer experiences. Implementation of the freshchat seems easy-peasy
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].