9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 31-40 out of 630
AU
Anonymous User
11/21/23
"User friendly."
What do you like best about Freshchat? I like Freddy, and I enjoy being able to have canned messages. What do you dislike about Freshchat?
AU
Anonymous User
11/21/23
"Simple and to the point"
What do you like best about Freshchat? The ability to create tickets off the chat and that customers do get that ticket number as well. Also like the ability to adjust your views and only see what is necessary to you.
AU
Anonymous User
11/21/23
"User friendly."
What do you like best about Freshchat? I like Freddy, and I enjoy being able to have canned messages. What do you dislike about Freshchat?
AU
Anonymous User
11/21/23
"Its buggy and slow to refresh."
What do you like best about Freshchat? the ability to update and create your own canned answers What do you dislike about Freshchat?
KM
Kyrith M
11/20/23
"fresh chat expienecne."
What do you like best about Freshchat? Very easy to use and easy to navigate when chatting What do you dislike about Freshchat?
LJ
Lindsey J
11/20/23
"love the simplicity of use!"
What do you like best about Freshchat? being able to jump from chat to chat is great. canned responses are easy to create and I love that i can use hotkeys to fill in the responses.
FA
Farrah A
11/20/23
"Easy to use with many features"
What do you like best about Freshchat? Reporting is great Lots of integrations offered
FA
Farrah A
11/20/23
"Easy to use with many features"
What do you like best about Freshchat? Reporting is great Lots of integrations offered
JL
Jethro L
11/19/23
"Effecient"
What do you like best about Freshchat? I appreciate the comprehensive 360-degree view of support needs. What do you dislike about Freshchat?
JB
Jennifer B
11/17/23
"User friendly software"
What do you like best about Freshchat? I like Freshchat because I can easily see customers with their concern and I can easily navigate it to answer those concerns. I can easily tag those concerns properly without having a hard time.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].