9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 21-30 out of 630
AU
Anonymous User
11/27/23
"Efficient Communication Made Easy"
What do you like best about Freshchat? Onetouch soultion to connect with our client and convert the lead to ticket and followup wherever required What do you dislike about Freshchat?
AU
Anonymous User
11/27/23
"Efficient Communication Made Easy"
What do you like best about Freshchat? Onetouch soultion to connect with our client and convert the lead to ticket and followup wherever required What do you dislike about Freshchat?
MV
Mery V
11/27/23
"Very user friendly platform!"
What do you like best about Freshchat? Easy to use, convenient because of the mobile apps! Absolutely recommended! What do you dislike about Freshchat?
JT
Jack T
11/24/23
"User-friendly interface allowing for efficient customer support!"
What do you like best about Freshchat? The design of the user-interface is great, from configuring the settings as an admin through to the customer support interface. We've been able to create our own chat bots for support which has been extremely helpful for us!
AJ
Anwin J
11/24/23
"Easy to integrate and start interacting with users"
What do you like best about Freshchat? It was very easy to integrate with our app and start using. The articles were helpful. Once integrated we were able to start working with our app users seamlessly. The responses and inline cues (when users are typing or sharing helpful answers etc) are neat.
AJ
Anwin J
11/24/23
"Easy to integrate and start interacting with users"
What do you like best about Freshchat? It was very easy to integrate with our app and start using. The articles were helpful. Once integrated we were able to start working with our app users seamlessly. The responses and inline cues (when users are typing or sharing helpful answers etc) are neat.
TK
Team K
11/23/23
"Seamless Customer Communication Made Effortless with Freshchat"
What do you like best about Freshchat? Freshchat boasts an incredibly user-friendly interface, making it easy for both agents and customers to navigate. The dashboard is well-organized, and setting up automated workflows is a breeze. One of its strongest suits is its ability to seamlessly integrate multiple communication channels. Whether it's live chat, email, WhatsApp, or social media, Freshchat consolidates all conversations into one platform, streamlining responses and enhancing ...
Read more
TK
Team K
11/23/23
"Seamless Customer Communication Made Effortless with Freshchat"
What do you like best about Freshchat? Freshchat boasts an incredibly user-friendly interface, making it easy for both agents and customers to navigate. The dashboard is well-organized, and setting up automated workflows is a breeze. One of its strongest suits is its ability to seamlessly integrate multiple communication channels. Whether it's live chat, email, WhatsApp, or social media, Freshchat consolidates all conversations into one platform, streamlining responses and enhancing ...
Read more
LS
Liza S
11/22/23
"Perfect Communication Platform"
What do you like best about Freshchat? What I like best about Freshchat is its seamless and user-friendly interface. The platform makes communication effortless, allowing for smooth interactions with customers. Freshchat's intuitive design and powerful features make it a standout solution for enhancing customer engagement and support.
LS
Liza S
11/22/23
"Perfect Communication Platform"
What do you like best about Freshchat? What I like best about Freshchat is its seamless and user-friendly interface. The platform makes communication effortless, allowing for smooth interactions with customers. Freshchat's intuitive design and powerful features make it a standout solution for enhancing customer engagement and support.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].