9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
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Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 11-20 out of 630
AU
Anonymous User
12/04/23
"The tools and features are exceedingly incredible and it is great for business, especially!"
What do you like best about Freshchat? Features like creating tickets directly from clientelle chats, and the canned response tool saves time on typing up an answer.
SK
Satwik K
12/02/23
"Easy to use support handling tool"
What do you like best about Freshchat? 1. Setting up the chat flows is very easy 2. They have integrations with most of the major tools in the market
AU
Anonymous User
11/29/23
"Sr Specialist Rider Training and Quality"
What do you like best about Freshchat? The support I got post and pre onboarding. What do you dislike about Freshchat?
SM
Suhail M
11/29/23
"Fresh Chat Performance"
What do you like best about Freshchat? Feutures and perfoacnce in Freshchat is good What do you dislike about Freshchat?
NS
Nibinesh S
11/29/23
"Easy to use, Live Chat Software"
What do you like best about Freshchat? Real-Time Omnichannel Suppport for digital customer channels. Easy to onboard, Familiar to their other offerings & works well with freshworks products.
MK
Mohammad K
11/28/23
"Support feedback"
What do you like best about Freshchat? The built-in robot and the simplicity of handling and connecting with the customer's requests as this tool help us to reach the partners immediately using their WhatsApp number
OC
Onix C
11/28/23
"Freshchat All in One Plattform."
What do you like best about Freshchat? I really like the interface and color schemes. I like how simple it is too to search for older chats. What do you dislike about Freshchat?
AU
Anonymous User
11/28/23
"Easy to navigate"
What do you like best about Freshchat? Easy to understand, navigate and use tools and systems. Nice design, easy for visuals What do you dislike about Freshchat?
MK
Mohammad K
11/28/23
"Support feedback"
What do you like best about Freshchat? The built-in robot and the simplicity of handling and connecting with the customer's requests as this tool help us to reach the partners immediately using their WhatsApp number
MV
Mery V
11/27/23
"Very user friendly platform!"
What do you like best about Freshchat? Easy to use, convenient because of the mobile apps! Absolutely recommended! What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].