9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 241-250 out of 630
AM
Andrey M
02/10/22
"I wrote scripts to get reports via API"
What do you like best about Freshchat? I think I like mostly documentation, that you have nice it. And Easy for understanding API, which works much better than Freshdesk API.
CI
Carl Isaac C
02/10/22
"Intuitive Usability"
What do you like best about Freshchat? The Freshdesk Messaging is very easy to learn and use, the design is very simple yet it is also complex. The tools that we're using are both Freshdesk and Freshchat. Working in this industry I've had many experiences using the different messaging systems and Freshchat is my most liked so far. There's no training needed to use this software, it's pretty much straightforward.
VG
Vipul G
02/10/22
"Great But can impove"
What do you like best about Freshchat? Simple user interface Whatsapp connectivity
AU
Anonymous User
02/10/22
"Grow up with Freshdesk over 2 years"
What do you like best about Freshchat? The reply template helps us reply quicker and make our new agents can start work earlier. Also, the data analysis feature help me to know how to check whether our service is good or not.
AM
Andrey M
02/10/22
"I wrote scripts to get reports via API"
What do you like best about Freshchat? I think I like mostly documentation, that you have nice it. And Easy for understanding API, which works much better than Freshdesk API.
PL
Peter L
02/10/22
"Very comprehensive Messaging tools"
What do you like best about Freshchat? Freddy bot are very helpful and are easy to setup What do you dislike about Freshchat?
AU
Anonymous User
02/10/22
"Grow up with Freshdesk over 2 years"
What do you like best about Freshchat? The reply template helps us reply quicker and make our new agents can start work earlier. Also, the data analysis feature help me to know how to check whether our service is good or not.
MT
Mauli T
02/10/22
"A happy and satisfied brand"
What do you like best about Freshchat? Their simple and easy to use User interface, app integration functionality, chat bot service What do you dislike about Freshchat?
PL
Peter L
02/10/22
"Very comprehensive Messaging tools"
What do you like best about Freshchat? Freddy bot are very helpful and are easy to setup What do you dislike about Freshchat?
FO
Francielli O
02/10/22
"Profissional"
What do you like best about Freshchat? Layout da solução e limpo e dinâmico de fácil utilização. What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].