9.5
Spot Score
Upgrade your customer service with intelligent messaging.
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Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 241-250 out of 630
BS
Boyan S
02/10/22
"BoyanS Review"
What do you like best about Freshchat? Good and Easy setup of Integration between Freshdesk and Freshchat. Easy solution for separating incoming chats per group or per country. IntelliAssign option is really easy to setup and it is working well
FM
Finn M
02/10/22
"Hard setup, easy use"
What do you like best? Embedding the FAQs into the welcome page reduces inquiry volume. Canned responses provide better first and average response time. You can see which page of your website does customer on while he or she messages you.
BS
Boyan S
02/10/22
"BoyanS Review"
What do you like best? Good and Easy setup of Integration between Freshdesk and Freshchat. Easy solution for separating incoming chats per group or per country. IntelliAssign option is really easy to setup and it is working well
AI
Administrator in Telecommunications
02/10/22
"Grow up with Freshdesk over 2 years"
What do you like best? The reply template helps us reply quicker and make our new agents can start work earlier. Also, the data analysis feature help me to know how to check whether our service is good or not.
CI
Carl Isaac C
02/10/22
"Intuitive Usability"
What do you like best about Freshchat? The Freshdesk Messaging is very easy to learn and use, the design is very simple yet it is also complex. The tools that we're using are both Freshdesk and Freshchat. Working in this industry I've had many experiences using the different messaging systems and Freshchat is my most liked so far. There's no training needed to use this software, it's pretty much straightforward.
AM
Andrey M
02/10/22
"I wrote scripts to get reports via API"
What do you like best about Freshchat? I think I like mostly documentation, that you have nice it. And Easy for understanding API, which works much better than Freshdesk API.
AU
Anonymous User
02/10/22
"Grow up with Freshdesk over 2 years"
What do you like best about Freshchat? The reply template helps us reply quicker and make our new agents can start work earlier. Also, the data analysis feature help me to know how to check whether our service is good or not.
CI
Carl Isaac C
02/10/22
"Intuitive Usability"
What do you like best about Freshchat? The Freshdesk Messaging is very easy to learn and use, the design is very simple yet it is also complex. The tools that we're using are both Freshdesk and Freshchat. Working in this industry I've had many experiences using the different messaging systems and Freshchat is my most liked so far. There's no training needed to use this software, it's pretty much straightforward.
AU
Anonymous User
02/10/22
"Grow up with Freshdesk over 2 years"
What do you like best about Freshchat? The reply template helps us reply quicker and make our new agents can start work earlier. Also, the data analysis feature help me to know how to check whether our service is good or not.
AM
Andrey M
02/10/22
"I wrote scripts to get reports via API"
What do you like best about Freshchat? I think I like mostly documentation, that you have nice it. And Easy for understanding API, which works much better than Freshdesk API.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
