9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 251-260 out of 630
AS
Anurag S
02/10/22
"Easy to integrate, work, debug and change"
What do you like best about Freshchat? SDK is ready to integrate with all platforms (In my case Android and IOS). It is easy to debug send messages using javascript and as developer, I find it easy to debug too.
AU
Anonymous User
02/09/22
"Freshdesk has made our workflow easier"
What do you like best about Freshchat? The automatisation app in Freshdesk is my most favourite option as it allows us to configure flows that will save me and my team time
AI
Administrator in Real Estate
02/09/22
"Freshdesk has made our workflow easier"
What do you like best? The automatisation app in Freshdesk is my most favourite option as it allows us to configure flows that will save me and my team time
NP
Nhiel P
02/08/22
"Omnichannel is perfect for building chat widget and FAQ bot"
What do you like best? I like Freshdesk for ticketing, it really gives all the information you need and very straightforward for Canned responses as well as Freshchat very easy to reply with the customer
NP
Nhiel P
02/08/22
"Omnichannel is perfect for building chat widget and FAQ bot"
What do you like best about Freshchat? I like Freshdesk for ticketing, it really gives all the information you need and very straightforward for Canned responses as well as Freshchat very easy to reply with the customer
NP
Nhiel P
02/08/22
"Omnichannel is perfect for building chat widget and FAQ bot"
What do you like best about Freshchat? I like Freshdesk for ticketing, it really gives all the information you need and very straightforward for Canned responses as well as Freshchat very easy to reply with the customer
KB
Karol B
02/04/22
"Information with fast destination"
What do you like best about Freshchat? It helps me to be more fluid with the participation between customers, any questions they have are addressed through the use of this product, it enhances the standards and operations of rapid communication. Its interface is efficient, it has no slowdown problems or any other errors.
KB
Karol B
02/04/22
"Information with fast destination"
What do you like best about Freshchat? It helps me to be more fluid with the participation between customers, any questions they have are addressed through the use of this product, it enhances the standards and operations of rapid communication. Its interface is efficient, it has no slowdown problems or any other errors.
KB
Karol B
02/04/22
"Information with fast destination"
What do you like best? It helps me to be more fluid with the participation between customers, any questions they have are addressed through the use of this product, it enhances the standards and operations of rapid communication. Its interface is efficient, it has no slowdown problems or any other errors.
AU
Anonymous User
01/25/22
"Students Outbound Campaign"
What do you like best about Freshchat? Using the Outbound Campaign Feature of the product. Good to see Inbound Contact Center and Collaboration/Messagaing capabilities in the out of the box product
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].