9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 231-240 out of 630
TM
Tyler M
02/16/22
"A knowledge-based ticketing system to improve customer experience"
What do you like best about Freshchat? One of the things I like most about this messaging platform is the high customizability it has; we use it to complement our CRM to manage customer tickets and respond to concerns quickly and efficiently. I have been surprised and delighted by how simple the ticket assignment system is; it doesn't make us waste time. On the other hand, it integrates with various third-party tools; it helped us improve our customer service.
GD
Guilherme Daniel d
02/16/22
"A good and friendly tool that can be improved in some areas"
What do you like best about Freshchat? WhatsApp Integration was an important milestone for our support routines development, and we manage conversations easily, so our new members can help users quickly.
FM
Finn M
02/10/22
"Hard setup, easy use"
What do you like best? Embedding the FAQs into the welcome page reduces inquiry volume. Canned responses provide better first and average response time. You can see which page of your website does customer on while he or she messages you.
BS
Boyan S
02/10/22
"BoyanS Review"
What do you like best? Good and Easy setup of Integration between Freshdesk and Freshchat. Easy solution for separating incoming chats per group or per country. IntelliAssign option is really easy to setup and it is working well
AI
Administrator in Telecommunications
02/10/22
"Grow up with Freshdesk over 2 years"
What do you like best? The reply template helps us reply quicker and make our new agents can start work earlier. Also, the data analysis feature help me to know how to check whether our service is good or not.
BS
Boyan S
02/10/22
"BoyanS Review"
What do you like best about Freshchat? Good and Easy setup of Integration between Freshdesk and Freshchat. Easy solution for separating incoming chats per group or per country. IntelliAssign option is really easy to setup and it is working well
MT
Mauli T
02/10/22
"A happy and satisfied brand"
What do you like best about Freshchat? Their simple and easy to use User interface, app integration functionality, chat bot service What do you dislike about Freshchat?
FO
Francielli O
02/10/22
"Profissional"
What do you like best about Freshchat? Layout da solução e limpo e dinâmico de fácil utilização. What do you dislike about Freshchat?
AS
Anurag S
02/10/22
"Easy to integrate, work, debug and change"
What do you like best about Freshchat? SDK is ready to integrate with all platforms (In my case Android and IOS). It is easy to debug send messages using javascript and as developer, I find it easy to debug too.
CI
Carl Isaac C
02/10/22
"Intuitive Usability"
What do you like best about Freshchat? The Freshdesk Messaging is very easy to learn and use, the design is very simple yet it is also complex. The tools that we're using are both Freshdesk and Freshchat. Working in this industry I've had many experiences using the different messaging systems and Freshchat is my most liked so far. There's no training needed to use this software, it's pretty much straightforward.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].