9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 191-200 out of 630
JR
Jayanth R
04/04/23
"Freshchat has been easy to setup & use"
What do you like best about Freshchat? Top features of Freshchat: - Intelli-assign
BN
Bishal N
04/04/23
"It's a pleasure working with You."
What do you like best about Freshchat? Quick Response and excellent customer service experience. What do you dislike about Freshchat?
BN
Bishal N
04/04/23
"It's a pleasure working with You."
What do you like best about Freshchat? Quick Response and excellent customer service experience. What do you dislike about Freshchat?
AU
Anonymous User
04/04/23
"It works, but it's confusing with several usability and interface quirks"
What do you like best about Freshchat? Quickly connect to a user that needs help or needs to ask a question. What do you dislike about Freshchat?
YP
Yaseen P
04/04/23
"Wonderful service from the Freshchat Team"
What do you like best about Freshchat? Beneficial support desk that is very knowledgeable and can fully assist with any queries raised. What do you dislike about Freshchat?
AH
Albert H
04/04/23
"Freshchat is great!"
What do you like best about Freshchat? It's easy to set up and they have a free version to use for your organization. What do you dislike about Freshchat?
AH
Albert H
04/04/23
"Freshchat is great!"
What do you like best about Freshchat? It's easy to set up and they have a free version to use for your organization. What do you dislike about Freshchat?
RS
Rahul S
03/18/23
"Huge promises, poor delivery"
What do you like best about Freshchat? Initially, the pricing was very economical. What do you dislike about Freshchat?
MS
Manish S
12/26/22
"Waste of My Time"
What do you like best about Freshchat? Its conditional formatting, one-click publishing, and simple code deployment were some of my favourite features. However, my total experience was awful. The dashboard was not receiving inputs from the chatbot on my website. They don't even reply to the ticket.
AU
Anonymous User
11/29/22
"Complete product but can be complex"
What do you like best about Freshworks Customer Service Suite? Most features are available. There's always a way to achieve what you want to achieve.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].