9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
Add to compare
Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
Are you using Freshchat?
Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
Filter results
Sort by :
Showing 201-210 out of 630
AU
Anonymous User
11/29/22
"Complete product but can be complex"
What do you like best about Freshworks Customer Service Suite? Most features are available. There's always a way to achieve what you want to achieve.
AU
Anonymous User
11/08/22
"good chat portal to do your work"
What do you like best about Freshchat? We are writing with riders and the chat is working very well, sometimes there are some issues like lagging bugs, but its enough good to work with freshchat : - )
AU
Anonymous User
11/08/22
"good chat portal to do your work"
What do you like best about Freshchat? We are writing with riders and the chat is working very well, sometimes there are some issues like lagging bugs, but its enough good to work with freshchat : - )
LJ
Leung Jun C
10/27/22
"Run your business with Freshworks CRM."
What do you like best about Freshworks? It allows me to keep track of new leads and business. Set holdovers for tasks and follow-ups.
AU
Anonymous User
10/08/22
"One of the Best Tools for Live Support"
What do you like best about Freshchat? It offers a nice experience to the user. It works pretty well if it's well structured. It has a simple and user-friendly interface for customers, visitors, users of your application.
KP
Kalaiselvan P
10/06/22
"Freshchat Review of my own integration Experience"
What do you like best about Freshchat? its easy to integrate with my web channel, and we wanted Agent-like, automated behavior to get started to provide the initial support query. Our developer worked with the FreshChat team ( there were some initial API issues); however it worked seamlessly.
KP
Kalaiselvan P
10/06/22
"Freshchat Review of my own integration Experience"
What do you like best about Freshchat? its easy to integrate with my web channel, and we wanted Agent-like, automated behavior to get started to provide the initial support query. Our developer worked with the FreshChat team ( there were some initial API issues); however it worked seamlessly.
AU
Anonymous User
08/27/22
"Advantages of Freshchat"
What do you like best about Freshchat? Tracking all agents and numbers, track all breaks for all agents and you can extract all reports from fresh coat to describe the number of AHT and how many chat he resolves
NS
Nabab S
08/11/22
"Best support app we have used"
What do you like best about Freshchat? The most liked feature was the ease of using the tool- frontend and backed both What do you dislike about Freshchat?
FM
Finn M
08/11/22
"Hard setup, easy use"
What do you like best about Freshchat? Embedding the FAQs into the welcome page reduces inquiry volume. Canned responses provide better first and average response time. You can see which page of your website does customer on while he or she messages you.
Free vendor scorecard
Evaluate Freshchat objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Freshchat against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].