9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
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Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 181-190 out of 630
SR
Sathiya R
04/06/23
"Great Experience"
What do you like best about Freshchat? Freshchat features is very good and integrated with WhatsApp api What do you dislike about Freshchat?
OY
Osman Y
04/06/23
"freshworks useful"
What do you like best about Freshworks? All products of freshworks are loved by our employees. What do you dislike about Freshworks?
SR
Sathiya R
04/06/23
"Great Experience"
What do you like best about Freshchat? Freshchat features is very good and integrated with WhatsApp api What do you dislike about Freshchat?
OY
Osman Y
04/06/23
"freshworks useful"
What do you like best about Freshworks? All products of freshworks are loved by our employees. What do you dislike about Freshworks?
CC
Costas C
04/05/23
"Best all-round solution on the market"
What do you like best about Freshchat? Being able to add multiple channels into our Live Chat setup and then add Ticket integration with complete analytical reporting capability is a massive help to our business.
AP
Arun Prasath M
04/05/23
"Experience the Best of Both Worlds: A Review of a Good and Nice Platform"
What do you like best about Freshchat? Canned Responses Display Picture with designation
AL
Aravindhan L
04/05/23
"Freshchat is very useful and advanced tool which organizes all the chat channels in one place."
What do you like best about Freshchat? Bot capability and ease of use as a product. What do you dislike about Freshchat?
AU
Anonymous User
04/04/23
"Freshdesk Omnichannel"
What do you like best about Freshworks Customer Service Suite? Freshdesk Omnichannel ticket management helps to keep track of a lot of things such as sla times, it's very nice that they report against me, I like it. this is amazing.
AU
Anonymous User
04/04/23
"Freshdesk Omnichannel"
What do you like best about Freshworks Customer Service Suite? Freshdesk Omnichannel ticket management helps to keep track of a lot of things such as sla times, it's very nice that they report against me, I like it. this is amazing.
YP
Yaseen P
04/04/23
"Wonderful service from the Freshchat Team"
What do you like best about Freshchat? Beneficial support desk that is very knowledgeable and can fully assist with any queries raised. What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].