9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 171-180 out of 630
SS
Sharanya S
04/23/23
"Freshchat as the chat window"
What do you like best about Freshchat? I liked how you could tag chats in Freshchat, and the option emerges after you close the chat conversation. This way, one can add the tag label the conversion without fail.
AU
Anonymous User
04/18/23
"Great app"
What do you like best about Freshchat? Ability to send canned responses and also its quick and efficient What do you dislike about Freshchat?
AB
Aleyna B
04/13/23
"Freshdesk Omnichannel expert"
What do you like best about Freshworks Customer Service Suite? Unified Customer Experience: Freshdesk Omnichannel allows businesses to manage customer interactions across multiple channels from a single platform, providing a unified experience for both customers and support agents.
AB
Aleyna B
04/13/23
"Freshdesk Omnichannel expert"
What do you like best about Freshworks Customer Service Suite? Unified Customer Experience: Freshdesk Omnichannel allows businesses to manage customer interactions across multiple channels from a single platform, providing a unified experience for both customers and support agents.
PS
Prajwal Suhas P
04/07/23
"Freshchat is no 1 Chat tool for our Business Jumkey.com"
What do you like best about Freshchat? Simplicity, ease of use, 100% uptime, quick customer resolution What do you dislike about Freshchat?
PS
Prajwal Suhas P
04/07/23
"Freshchat is no 1 Chat tool for our Business Jumkey.com"
What do you like best about Freshchat? Simplicity, ease of use, 100% uptime, quick customer resolution What do you dislike about Freshchat?
AU
Anonymous User
04/06/23
"Great tools by FreshWorks"
What do you like best about Freshchat? Easy interface and setup. Great way to communicate with your customers in a timely manner or use it as a second or third source for support. The API is also a great way to have additional benefits if you want to create your own dashboard across all the Freshworks systems.
AU
Anonymous User
04/06/23
"Great tools by FreshWorks"
What do you like best about Freshchat? Easy interface and setup. Great way to communicate with your customers in a timely manner or use it as a second or third source for support. The API is also a great way to have additional benefits if you want to create your own dashboard across all the Freshworks systems.
GG
Gregor G
04/06/23
"A powerful chat platform that can be used in various use case from live chat to automated chat bot."
What do you like best about Freshchat? It integrates with all major chat aps from Facebook Messenger and Whatsapp... No matter the app that is plugged in the chat offers full functionality. A chatbot can run on WhatsApp, Messenger, or a website-placed chatbot. It is fairly easy to use and create chatbot flows and transform data with functions that are supported.
PS
Parth S
04/06/23
"Good widget for website, not too great for flutter"
What do you like best about Freshchat? The web platform to manage tickets and everything is very good and user friendly What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].