9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
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Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 161-170 out of 630
AU
Anonymous User
05/16/23
"It's great but can be so much better"
What do you like best about Freshchat? Reliable and efficient. Bugs are less if you don't have a lot of automations What do you dislike about Freshchat?
AU
Anonymous User
05/16/23
"Efficient Customer Support and Engagement with Freshworks"
What do you like best about Freshworks? The range of products: Freshworks offers a comprehensive suite of software products, catering to various customer engagement needs. Whether it's customer support, sales, marketing, or project management, Freshworks provides a solution for each area, allowing businesses to streamline their operations and improve customer experience.
AU
Anonymous User
05/16/23
"Very well-integrated, with a lot of features that help streamline workflow!"
What do you like best about Freshchat? It helps to prevent me from jumping between many tabs to complete my workflow, but instead centralises many things on one platform.
DA
DIFAINI A
05/16/23
"Vey useful to make Live chat, LINE, FB messenger, Whatsapp to be one platform!"
What do you like best about Freshchat? The features are accessible for the new beginner; canned response is very useful! Dashboard is very excellent, we can see the live report and check specific chat groups by filtering.
AE
Anis E
05/16/23
"Awesome tool"
What do you like best about Freshchat? Convenience of reports BOT feasibility
IV
Isabella V
05/16/23
"Omnichannel"
What do you like best about Freshchat? Gosto da centralidade das informações e de ter tudo em um só lugar. O suporte é bem rápido e sempre esteve disposto em me ajudar nos principais problemas.
AU
Anonymous User
05/16/23
"Excellent"
What do you like best about Freshchat? Interface is excellent, support is very helpful. What do you dislike about Freshchat?
AE
Anis E
05/16/23
"Awesome tool"
What do you like best about Freshchat? Convenience of reports BOT feasibility
AU
Anonymous User
05/16/23
"Excellent"
What do you like best about Freshchat? Interface is excellent, support is very helpful. What do you dislike about Freshchat?
ME
Moatasem E
05/06/23
"Best if your use freshdesk as well"
What do you like best about Freshchat? I like the easy integration between othe Fresh suite softwares. It's quiet easy to get it seamlessly integrated, but a little tricky to integrate outside of their eco system.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].