9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 151-160 out of 630
AB
Amit B
05/23/23
"Value for money product"
What do you like best about Freshchat? Bot flows and simple intregrations with different software. Able to set up FAQs
AU
Anonymous User
05/22/23
"Freshchat implementation based on fresh desk use case"
What do you like best about Freshchat? Easy to understand all the dashboard metrics, and the social tab is also very helpful for having an overview of social media handles in one location
SC
Shyamal Chandra M
05/19/23
"User friendly"
What do you like best about Freshchat? Easy navigation, wherein we can search for options on implementation and round the clock availability of support team
AS
Ali Sadhik S
05/19/23
"Best Customer Experience Platform"
What do you like best about Freshworks Customer Service Suite? ace of use and granular configurations and filtering the tickets
MA
Marcela A
05/19/23
"Basic needs met by the tool"
What do you like best about Freshchat? Integration via API with WhatsApp and Dashboard information/view What do you dislike about Freshchat?
BS
Bernadette S
05/18/23
"Good but glitches sometimes"
What do you like best about Freshchat? The bot is extremley helpful with new sign ups to our platform What do you dislike about Freshchat?
NC
Noah C
05/17/23
"Its been remarkable experience"
What do you like best about Freshchat? That messages from various channels can all come into one place and be responded fromcentral place What do you dislike about Freshchat?
AU
Anonymous User
05/17/23
"Seamless and User-Friendly: A Game-Changing System"
What do you like best about Freshchat? From the moment I set it up, it was evident that this system was designed with simplicity and ease of use in mind. I am delighted to share my positive experience and recommend it wholeheartedly.
DV
Dipak V
05/17/23
"Amazing platform for customer support :)"
What do you like best about Freshchat? The feature to check the user's support history in one go without any hassle. What do you dislike about Freshchat?
AU
Anonymous User
05/17/23
"Freshchat provides a customisable experience for comms that is simple to integrate"
What do you like best about Freshchat? The customizability of components relating to chat comms on both freshdesk and freshsales. Makes it really easy to iterate fast but also provide a custom user experience.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].