9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 141-150 out of 630
EM
elvis m
07/06/23
"Awesome app"
What do you like best about Freshchat? This tool is easy to use and helps us help our valued customers :) What do you dislike about Freshchat?
CK
Carrie K
07/06/23
"Overall positive!"
What do you like best about Freshchat? The ease of using Freshchat is superb. There's no comparison to the user friendly interface! Ias someone who has worked in live chat for several years, Freshchat is one of the platforms that I give a mostly positive score to.
AU
Anonymous User
07/06/23
"Easy to use!"
What do you like best about Freshchat? Easy to set up with different channels, and convert chats into tickets in Fresdesk. What do you dislike about Freshchat?
SS
Saad S
07/06/23
"Awesome tool"
What do you like best about Freshchat? The best tool for customer interactions. They also have a 24/7 support. You can also share new feature requirements with them to customize or ease your experience.
AU
Anonymous User
06/17/23
"It was good and easy"
What do you like best about Freshchat? Real-time chatting with the customers, dispute handling, email and WhatsApp integrations What do you dislike about Freshchat?
AK
Arun K
06/06/23
"Freshchat"
What do you like best about Freshchat? Freshchat allows businesses to engage with their customers across various channels, including website chat, mobile app, social media, and email. This enables businesses to provide a seamless customer experience and respond to inquiries from different platforms.
JL
Justin L
05/24/23
"Chat to the next level"
What do you like best about Freshchat? I like the ability to customize and see the changes published immediately. What do you dislike about Freshchat?
AU
Anonymous User
05/23/23
"Easy to chat with our clients with simple features"
What do you like best about Freshchat? Simple design and easy to follow up with clients on chats. Support agents on Freshcha are quick to responce and helpful.
JV
Jorge V
05/23/23
"Muy buen sistema, aunque con algunos fallos que deben de mejorar"
What do you like best about Freshchat? el sistema es versatil y eficaz, permite integrar chatbots con consultas via api externas que hemos integrado directamente con nuestra Knoledge base para devolver nosotros las respuestas más adecuadas.
BS
Biswajit S
05/23/23
"A Comprehensive Customer Messaging Platform"
What do you like best about Freshchat? One of the standout features of Freshchat is its omnichannel support, allowing businesses to engage with their customers across various channels such as website chat and its ease of integration.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].