9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 131-140 out of 630
AU
Anonymous User
07/10/23
"Very good experience"
What do you like best about Freshchat? Freshchat really makes our lives easier, we have everything in the same place: Whatsapp, platform chat, messenger, reports, and analytics. It is amazing that I can easily navigate.
SK
Sana K
07/10/23
"Awesome"
What do you like best about Freshchat? Quick & easy to use, user friendly can be recommended to others What do you dislike about Freshchat?
RR
Rafiandi R
07/07/23
"Freshchat its very helping our Customer service to make SLA and KPI, very user friendly,"
What do you like best about Freshchat? API to whatsapps make more traffic, and we can count everything with freshchat. What do you dislike about Freshchat?
FN
Felipe N
07/07/23
"Complete and secure system."
What do you like best about Freshchat? The simplicity of using the system, has clear and very safe options. Very different from what we had before. What do you dislike about Freshchat?
NG
Nehal G
07/07/23
"Great and smooth interaction for B2C."
What do you like best about Freshchat? Most easy and friendly interface even get more option to check the analytics of the agent and track all the records of agents and customer interaction of chats.
AU
Anonymous User
07/06/23
"USER Friendly"
What do you like best about Freshchat? Freshchat is very user-friendly. I especially love that we can create canned messages, which saves a lot of time. What do you dislike about Freshchat?
CB
Cristian B
07/06/23
"Great software! Prompt support!"
What do you like best about Freshworks Customer Service Suite? It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates.
AU
Anonymous User
07/06/23
"Great experience with Freshchat"
What do you like best about Freshchat? You can see all of the chats that are coming in and can add private notes for the other team members to check. What do you dislike about Freshchat?
AU
Anonymous User
07/06/23
"I love fresh chat"
What do you like best about Freshchat? I love how the chat portal looks it's not too busy and effortless to interact with. What do you dislike about Freshchat?
AU
Anonymous User
07/06/23
"Super easy to setup and get started!"
What do you like best about Freshchat? The product has a clean UI and makes it easy to manage multiple conversations at once. What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].