9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 121-130 out of 630
RK
Raman K
07/14/23
"Awesome Tool for Support"
What do you like best about Freshchat? Allows is to easily manage our chat support with our customers and ticket raising is easier. What do you dislike about Freshchat?
AU
Anonymous User
07/14/23
"One of the best platforms I have come across"
What do you like best about Freshchat? Deliversgood value for the price. Happy with the feature set. What do you dislike about Freshchat?
SA
Satish A
07/14/23
"Freshchat is easier to use and navigate, it simplifies our job"
What do you like best about Freshchat? Fresh chat is easy to acces and use it helps get connect in easier way . its is also a platforme to get connected made sharing easy .its is also good for keeping chat recordes
AU
Anonymous User
07/13/23
"APPLICATION INTERFACE"
What do you like best about Freshchat? The web app interface is very user interactive & easy to understand. What do you dislike about Freshchat?
B
Bharath
07/13/23
"Frinedly Tool to work on ticketing Process, Good Infrastructure well designed"
What do you like best about Freshchat? Frinedly Tool to work on ticketing Process, Good Infrastructure well designed What do you dislike about Freshchat?
AU
Anonymous User
07/13/23
"Excellent tool to handle customers via chats"
What do you like best about Freshchat? Intelliassign is one of the most useful section. What do you dislike about Freshchat?
JM
Joseph M
07/13/23
"Freshchat is lively to work with."
What do you like best about Freshchat? Freshchat has eased my work and ability to communicate with customers and also work hand in hand with my colleagues.
AU
Anonymous User
07/13/23
"Experience with Freshchat"
What do you like best about Freshchat? It makes it interactive with the users and makes a loud notification sound to alert a users message. I like how it has a section to make a selection on the users that have been attended to and those that are yet to be attended to.It makes it interactive with the users and makes a loud notification sound to alert a users message.
K
Kamilia
07/12/23
"Short & simple"
What do you like best about Freshchat? Easy to navigate, simple layout, user-friendly What do you dislike about Freshchat?
AU
Anonymous User
07/11/23
"Functions are easy to navigate"
What do you like best about Freshchat? I love that every teammate can have access to the chat that any member of the teammate is on. In that way, it foster teamwork and accountability.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].