9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 111-120 out of 630
KC
Khululwa C
07/26/23
"Incredible"
What do you like best about Freshchat? The ability to access and back date queries and manage backlog. The fact that it refreshes so quickly and updates equally as fast. Also the ability to input canned responses for the ease of assisting more effectively.
KC
Khululwa C
07/26/23
"Incredible"
What do you like best about Freshchat? The ability to access and back date queries and manage backlog. The fact that it refreshes so quickly and updates equally as fast. Also the ability to input canned responses for the ease of assisting more effectively.
AR
Abhishek R
07/18/23
"Good Features for Messaging"
What do you like best about Freshchat? It helps smooth interaction with coustomers and the messaging features are really good! What do you dislike about Freshchat?
AU
Anonymous User
07/15/23
"Director"
What do you like best about Freshchat? Easy to handle and reports anyltics are great What do you dislike about Freshchat?
DT
Devdas T
07/15/23
"senior manager customer success"
What do you like best about Freshchat? Easy to use, user friendly. the reports are amazing and it gives me a compete picture of the ipoerformance at one glance.
AR
Abdul R
07/14/23
"Stress reliefer"
What do you like best about Freshchat? The speed of the freshchart is very impressive it helps to resolve query soon What do you dislike about Freshchat?
PL
Pushpalatha L
07/14/23
"Very good app"
What do you like best about Freshchat? It is a user-friendly app and very useful for the customer support team to chat on time with customers. What do you dislike about Freshchat?
SS
Sarah S
07/14/23
"The overall interaction experience with customer through Freshchat is amazing"
What do you like best about Freshchat? The features are convenient and easy to understand. It have many features which help me to provide timely service to the customer.
SP
Sreejith P
07/14/23
"User friendly and best chat supporting tool"
What do you like best about Freshchat? Realtime support from the team and easy to inter act with the customers and understanding their concerns and queries What do you dislike about Freshchat?
LB
Lissa B
07/14/23
"Customer Service"
What do you like best about Freshchat? I like that it shows me a lot of info about the customers in one place, even their location, previous conversations that get appended. It inmediately shows the qualification the customer gave and a comment if the write one.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].