9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 101-110 out of 630
DO
Danielle O
08/10/23
"Super easy and i personally love Freshchat"
What do you like best about Freshchat? The canned messages helps out a lot and also DVA. I think having all the messsages saved also makes it easier to figure out what needs to be done and how to personalize the can to fit the situation at hand.
AS
Adrian S
08/10/23
"Great product for customer support"
What do you like best about Freshchat? The ability to customize the chat, being able to provide some information about the agent to the customer as well typing indicators, being able to add attachments, etc.
MG
Melissa G
08/10/23
"It's great not difficult to navigate"
What do you like best about Freshchat? it is very organized and not overwhelming to use What do you dislike about Freshchat?
AU
Anonymous User
08/10/23
"Such a smooth tool"
What do you like best about Freshchat? I really loved the smoothness of the tool, there very comparitevly very minimal lagging may be because of network
CA
César Augusto S
08/10/23
"excellent tool"
What do you like best about Freshchat? Excellent tool, it helps me a lot in my day to day, facilitating the processes. What do you dislike about Freshchat?
DO
Danielle O
08/10/23
"Super easy and i personally love Freshchat"
What do you like best about Freshchat? The canned messages helps out a lot and also DVA. I think having all the messsages saved also makes it easier to figure out what needs to be done and how to personalize the can to fit the situation at hand.
AU
Anonymous User
08/10/23
"Coordinated meetings and travel schedules for managers and executive staff members"
What do you like best about Freshchat? Being smooth and helpful- easy to use and the most perfect thing is the customer service live chat that helps me with any questions I have
MG
Melissa G
08/10/23
"It's great not difficult to navigate"
What do you like best about Freshchat? it is very organized and not overwhelming to use What do you dislike about Freshchat?
AS
Adrian S
08/10/23
"Great product for customer support"
What do you like best about Freshchat? The ability to customize the chat, being able to provide some information about the agent to the customer as well typing indicators, being able to add attachments, etc.
OS
Otávio S
08/09/23
"Excellent experience for beginners"
What do you like best about Freshworks? The tool is easy to configure and the application proved to be very simple to use. Freshdesk proved to be very robust in several ticket creation situations, chat interactions and automations
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].