9.5
Spot Score
Upgrade your customer service with intelligent messaging.
Add to compare
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and multiple communication channels, enabling businesses to provide efficient and personalized support. The platform's innovative features, such as chatbots and real-time ...Read more
Seamless and user-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
Log in Required to View Reviews
Filter results
Sort by :
Showing 91-100 out of 630
AU
Anonymous User
08/11/23
"Easy app to communicate with the customers."
What do you like best about Freshchat? There is a feature to add attachment to the live chats for a easy communication. You can sync it with grammar correcting tools to avoid any spelling mistakes.
MF
Mohammed F
08/11/23
"It's too easy to work"
What do you like best about Freshchat? Always i siad the freshchat are too easy to mange your work and provide service so the freshchat are designed an app to help the company to mange their work it
AU
Anonymous User
08/11/23
"Just works. Great support."
What do you like best about Freshchat? Crossplatform, great support and nice user interface! The free levels are good enought to realy try the product. What do you dislike about Freshchat?
KK
KANAGARAJ K
08/11/23
"OmniChannel Chat support simplified"
What do you like best about Freshchat? It's free to try and can be integrated with your webpage. A lot of automation can be added, let it be an initial response, collecting details when the agent is not available, bot suggestions, resolving and creating or merging with an existing one, etc
YT
Yuvaraj T
08/11/23
"Notifications issue"
What do you like best about Freshchat? It is fast, user friendly, new features are there. What do you dislike about Freshchat?
MG
Melissa G
08/10/23
"It's great not difficult to navigate"
What do you like best about Freshchat? it is very organized and not overwhelming to use What do you dislike about Freshchat?
AU
Anonymous User
08/10/23
"Coordinated meetings and travel schedules for managers and executive staff members"
What do you like best about Freshchat? Being smooth and helpful- easy to use and the most perfect thing is the customer service live chat that helps me with any questions I have
AU
Anonymous User
08/10/23
"Such a smooth tool"
What do you like best about Freshchat? I really loved the smoothness of the tool, there very comparitevly very minimal lagging may be because of network
DO
Danielle O
08/10/23
"Super easy and i personally love Freshchat"
What do you like best about Freshchat? The canned messages helps out a lot and also DVA. I think having all the messsages saved also makes it easier to figure out what needs to be done and how to personalize the can to fit the situation at hand.
AS
Adrian S
08/10/23
"Great product for customer support"
What do you like best about Freshchat? The ability to customize the chat, being able to provide some information about the agent to the customer as well typing indicators, being able to add attachments, etc.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
