9.5
SpotScore
Freshchat Reviews in July 2026: User Ratings, Pros & Cons
Upgrade your customer service with intelligent messaging.
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Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Freshchat Reviews & Ratings
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Spotsaas Editor’s POV
Freshchat's main strength is its chat-to-ticket workflow and integration with Zoho's ecosystem. If you're already using Zoho CRM, Freshchat connects directly; if you're on Salesforce or HubSpot, you'll need middleware or manual syncing. Test the specific CRM integration you need during your demo—don't assume it works out of the box. The platform has two concrete ...Read more
Freshchat pros and cons
User-friendly interface for smooth customer interactions.
Easy integration with CRM and other tools.
Real-time chat assistance and omnichannel support.
Comprehensive view of support needs.
Occasional glitches may disrupt the system flow.
Limited marketplace for additional apps and connectors.
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Showing 91-100 out of 630
MF
Mohammed F
08/11/23
"It's too easy to work"
What do you like best about Freshchat? Always i siad the freshchat are too easy to mange your work and provide service so the freshchat are designed an app to help the company to mange their work it
AU
Anonymous User
08/11/23
"Easy app to communicate with the customers."
What do you like best about Freshchat? There is a feature to add attachment to the live chats for a easy communication. You can sync it with grammar correcting tools to avoid any spelling mistakes.
RY
Rumshaa Y
08/11/23
"Freshchat Omnichannel experience"
What do you like best about Freshchat? It has an easy to use interface. Their integrations with ChatGPT align with current trends and have a reliable and interactive Reporting and Analytics tool.
AU
Anonymous User
08/11/23
"Easy app to communicate with the customers."
What do you like best about Freshchat? There is a feature to add attachment to the live chats for a easy communication. You can sync it with grammar correcting tools to avoid any spelling mistakes.
RY
Rumshaa Y
08/11/23
"Freshchat Omnichannel experience"
What do you like best about Freshchat? It has an easy to use interface. Their integrations with ChatGPT align with current trends and have a reliable and interactive Reporting and Analytics tool.
AU
Anonymous User
08/10/23
"Freshchat works well and is intuitive"
What do you like best about Freshchat? Things I like about Freshchat: Not too many columns and features to memorize to be able to use it.
SS
Sourav S
08/10/23
"Advantages of Freshchat"
What do you like best about Freshchat? Freshchat never lets you miss any updates or request from the Cx or the trainer. Evem we can share notes in private if we want anybody else to work on the request.
AU
Anonymous User
08/10/23
"Coordinated meetings and travel schedules for managers and executive staff members"
What do you like best about Freshchat? Being smooth and helpful- easy to use and the most perfect thing is the customer service live chat that helps me with any questions I have
CA
César Augusto S
08/10/23
"excellent tool"
What do you like best about Freshchat? Excellent tool, it helps me a lot in my day to day, facilitating the processes. What do you dislike about Freshchat?
AU
Anonymous User
08/10/23
"Such a smooth tool"
What do you like best about Freshchat? I really loved the smoothness of the tool, there very comparitevly very minimal lagging may be because of network
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].