8.3
Spot Score
Efficient team task management made easy.
User Ratings
Main Features
Pricing
Starts from $49/Month, also offers free forever plan
Showing 1-5 out of 5
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9.2
Spot Score
RECOMMENDED
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Product Description
Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
+ 10 more
Unique Features
Social Media Integration
Contract (SLA Management)
Community Forums
+ 13 more
Pricing
Free Trial available, Try Now
Starts from $19/user/month when yearly
9.7
Spot Score
RECOMMENDED
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Product Description
Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
+ 10 more
Unique Features
Social Media Integration
Contract (SLA Management)
Community Forums
+ 11 more
Pricing
Free Trial available, Try Now
Starts from $7/user/month when yearly
RECOMMENDED
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Product Description
Tidio Helpdesk is an AI-powered support solution designed to enhance team efficiency and boost customer satisfaction. This intuitive platform streamlines ticket management, turning chaotic conversations into well-organized support tickets. Its smart ticketing system allows teams to filter, ...
Read moreCommon Features
Ticket Management
Live Chat
Unique Features
Ticketing
Ticketing System
Routing
+ 8 more
Pricing
Free Trial available, Try Now
Starts from $24/month when yearly
7.4
Spot Score
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Product Description
Support Hub is a collaborative customer service tool designed to help solve problems faster. The intuitive touch screen system makes it easier to work together with support team than ever before, while powerful reporting tools help streamline the way business communicate with it's customers. ...
Read moreCommon Features
Ticket Management
Knowledge Base
Live Chat
Unique Features
No unique features
Pricing
Free Trial available
Starts from $19/Month, also offers free forever plan
8.3
Spot Score
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Product Description
LabiDesk's help desk software is a complete solution that allows to manage and resolve customer inquiries, providing company with a point of contact via telephone or email. LabiDesk's help desk software will greatly improve the management and the fulfillment of customer inquiries, while also ...
Read moreCommon Features
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
+ 9 more
Unique Features
Social Media Integration
Contract (SLA Management)
Pricing
Free Trial available
Starts from $79/Month when Billed Yearly
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Popular alternatives include Zendesk Support, Zoho Desk, Tidio Helpdesk, Support Hub and LabiDesk.
Key factors include Incident Management, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding and pricing.
Tools like SysAid, LiveAgent, Help Scout, Zoho Desk and Freshdesk are best for small businesses for Help Desk Software.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
