Drift Reviews in July 2026: User Ratings, Pros & Cons

Best app for bots, video marketing & sales, and customer chat

What do you like best? Drift bots and videos are the best combination I ever got from a SaaS companies. I love their marketing too. Drift has raised the bar. What do you dislike? Drift support could get better. Also, I think Drift misses the inbox part since we moved from Intercom. Having that feature will make it powerful. Recommendations to others considering the product: Drift is amazing! Try it. What problems are you solving with the product? What benefits have you ...

Great Product

What do you like best? I like how Drift allows us to qualify leads that come in so our sales team doesn't have to waste their time with qualifying leads one by one. Their live support chat is very useful when I have questions regarding Salesforce sync, playbooks, and conversations. What do you dislike? Drift takes a lot of time and effort to onboard and it was very overwhelming in the beginning. Our CSM went a little too quickly and it was hard to follow along at first. What problems ...

Great company

What do you like best? Love drift and the entire company. It has allowed our sales team to connect live with customers What do you dislike? The setup can be frustrating with the picture on the bottom of the screen constantly flashing What problems are you solving with the product? What benefits have you realized? Connecting to customers in real time Response from Julie Hogan of Drift edit Hi there, Thank you so much for the 5 star review! If there's anything we can ...

Great channel for conversational leads that's scalable and trackable

What do you like best? The new customer onboarding process was a great compliment to the overall experience using the app. Beyond this, the overall app is robust and integrates with all of our existing systems - in our case, Salesforce, Hubspot and Slack. What do you dislike? While not a true dislike, Drift can feel really overwhelming at first and it's important to not try to do everything at once. We've been rolling out Drift using a scaled approach (pure chatbot, then sales, soon ...

awesome experience

What do you like best? i like that i'm alerted instantly to any of my prospects needing info and the convenience of the scheduling makes my day and life less stressful. the easeness of scheduling makes it easy to manage my calendar and stay organized What do you dislike? i don't have any dislikes my experience has been a great experience. anytime i have had a question they responded with amazing support. Recommendations to others considering the product: it will make your ...

The best chat service i ever use

What do you like best? What i like best is the weakly new content that the team brings. It's really nice to always have something new added to the platform when i start my Mondays What do you dislike? i dislike the ticket system. I found him a bit confuse Recommendations to others considering the product: Buy right away, its awesome What problems are you solving with the product? What benefits have you realized? All problems involving integrations with hubspot and with ...

dataxu x Drift

What do you like best? Drift has been key for shortening our sales pipeline. Not only has it grown the volume of qualified leads we see because there's no form to fill, but those leads that need to get moving with a CTV platform quickly for an upcoming campaign can do so easily by getting directly in touch with a rep ASAP. What do you dislike? Drift is super customizeable which can be overwhelming at first, but with time we've gotten a firm grasp on what's possible with the platform ...

Drift is awesome

What do you like best? I like that we can design the bot to engage at first with simple questions, and route the answers toward the appropriate departments internally. What do you dislike? The bot could go and I'd be happy with it. Recommendations to others considering the product: Use it for sales and you'll find a lot of great conversations with site visitors. Also, leverage the bot to ask qualifying questions. One or two should do it. What problems are you solving with the ...

Love What Drift is Doing

What do you like best? the entire view on Conversational Marketing and how it can increase leads What do you dislike? not much actually - just love what you are doing. Recommendations to others considering the product: I really like what Drift is doing and the direction they are headed in . DG and DC are doing great things and love learning from the, What problems are you solving with the product? What benefits have you realized? love the chat - it is helping my agency obtain ...

Added a new layer to our SDR inbound process

What do you like best? The live view of customers on our website with the ability to add accounts for SDRs to track has been a great addition to our process. What do you dislike? The sequencing system isn't as strong as some of the competitors, but it does the job. What problems are you solving with the product? What benefits have you realized? We are able to see who is on our site and respond to prospects questions in real-time to book demos. Also, Drift allows my SDR team to ...